Director, Operations Excellence

Delta Electronics

. Lead continuous improvement and operational governance across the Americas service organization .

Posted 10/23/2026full-timeRemote • Texas • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading continuous improvement initiatives, operational governance, and service P&L management within a multi-national OEM environment. Proficient in data analytics, Lean/Six Sigma methodologies, and vendor management to drive measurable operational improvements.

Highest-signal resume keywords

Continuous Improvement LeadershipService P&L ManagementLean/Six Sigma MethodologiesData Analytics CapabilityCross-Functional Team Leadership

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Spare Parts StrategyRoot Cause AnalysisInventory ManagementKPI DevelopmentOperational Governance

Soft Skills

Stakeholder InfluenceTeam BuildingProblem Solving

Tools & Technologies

ERP SystemsFSM/WFM ToolsBusiness Intelligence Tools

Certifications & Qualifications

Black BeltGreen BeltMBA

Industry Keywords

Field ServiceAftermarket OperationsMulti-National OEMService OrganizationQuality Standards

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead continuous improvement and operational governance across the Americas service organization
Develop and maintain regional quality and safety standards, policies, and audit programs
Lead root cause analysis and corrective action programs for recurring failures and safety incidents
Drive Lean and Six Sigma initiatives to reduce defects, rework, and safety events
Own spare parts forecasting, inventory targets, SKU rationalization, and obsolescence management
Improve parts availability, lead times, carrying costs, replenishment, and local stocking models
Build and govern the Authorized Service Provider program, including selection, onboarding, certification, performance management, and commercial terms
Create ASP scorecards and remediation plans and run regular business reviews
Establish service operating model, governance, financial controls, reporting, forecasting, and KPI dashboards
Drive service P&L discipline, margin improvement, cost-to-serve optimization, and revenue growth
Lead cross-functional initiatives involving pricing, warranty policy, and contract terms
Improve technician productivity through scheduling optimization, skills alignment, remote support, and first-time-fix initiatives
Deploy workforce management practices and tools for capacity planning, utilization, and travel optimization
Champion mobile tools, knowledge bases, and remote diagnostics to reduce onsite time and repeat visits
Set targets and programs to improve response times, utilization, and technician retention

Requirements

What you’ll need

Bachelor’s degree in Engineering, Operations Management, Business, or related field
10+ years in field service, aftermarket, or operations roles in a multi-national OEM or complex service environment
5+ years in a senior leadership role
Demonstrated ownership of spare parts strategy, vendor/partner management, service P&L, and continuous improvement programs
Strong data analytics capability
Experience with ERP, FSM/WFM, and BI tools
Familiarity with Lean/Six Sigma methodologies
Proven track record of leading cross-functional teams, influencing senior stakeholders, and delivering measurable operational improvements
Willingness to travel domestically and internationally; up to 50%
MBA or advanced degree preferred
Black/Green Belt preferred

Benefits

Comp & perks

Competitive salary package
Comprehensive benefits
Opportunity to work with a dynamic team in a fast-paced and innovative environment