Operations Excellence Director

Delta Electronics

. Lead continuous improvement and operational governance across the AM Region service organization .

Posted 10/23/2026full-timeRemote • Texas • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading continuous improvement initiatives, operational governance, and service P&L management within a multi-national OEM environment. Proficient in data analytics, Lean/Six Sigma methodologies, and cross-functional team leadership to drive measurable operational improvements.

Highest-signal resume keywords

Continuous Improvement LeadershipService P&L ManagementLean/Six Sigma MethodologiesData Analytics CapabilityCross-Functional Team Leadership

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Spare Parts StrategyRoot Cause AnalysisOperational GovernanceInventory ManagementKPI DevelopmentForecastingPerformance ManagementCost OptimizationFirst-Time-Fix InitiativesDigital Enablement

Soft Skills

Influencing Senior StakeholdersTeam LeadershipCollaboration

Tools & Technologies

ERP SystemsFSM/WFM ToolsBusiness Intelligence Tools

Certifications & Qualifications

Black BeltGreen BeltMBA

Industry Keywords

Field ServiceAftermarket OperationsMulti-National OEMService OrganizationQuality Standards

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead continuous improvement and operational governance across the AM Region service organization
Develop and maintain regional quality and safety standards, policies, and audit programs
Lead root cause analysis and corrective action programs for recurring failures and safety incidents
Drive Lean and Six Sigma initiatives to reduce defects, rework, and safety events
Own spare parts forecasting, inventory targets, SKU rationalization, and obsolescence management
Improve parts availability, lead times, carrying costs, replenishment, and local stocking models
Build and govern the Authorized Service Provider program, including selection, onboarding, certification, performance management, and commercial terms
Establish service operating models, governance, financial controls, reporting, forecasting, and KPI dashboards across the Americas
Drive service P&L discipline, margin improvement, cost-to-serve optimization, and revenue growth
Improve technician productivity through scheduling, skills alignment, remote support, workforce management, and first-time-fix initiatives
Champion digital enablement such as mobile tools, knowledge bases, and remote diagnostics
Report to the Sr. Director of Services and lead cross-functional programs with Supply Chain, Quality, Sales, Finance, Product, R&D, Regulatory, Procurement, and Logistics teams

Requirements

What you’ll need

Bachelor’s degree in Engineering, Operations Management, Business, or related field
10+ years in field service, aftermarket, or operations roles in a multi-national OEM or complex service environment
5+ years in a senior leadership role
Demonstrated ownership of spare parts strategy, vendor/partner management, service P&L, and continuous improvement programs
Strong data analytics capability
Experience with ERP, FSM/WFM, and BI tools
Familiarity with Lean/Six Sigma methodologies
Proven track record of leading cross-functional teams, influencing senior stakeholders, and delivering measurable operational improvements
Willingness to travel domestically and internationally, up to 50%
MBA or advanced degree preferred
Black/Green Belt preferred

Benefits

Comp & perks

Competitive salary package
Comprehensive benefits
Opportunity to work with a dynamic team in a fast-paced and innovative environment