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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer-facing communication skills and the ability to manage high volumes of inquiries while maintaining professionalism. Proficient in utilizing Salesforce and Microsoft Office 365 to enhance customer interactions and sales opportunities.
Highest-signal resume keywords
Customer-Facing Communication SkillsSalesforce ProficiencyMicrosoft Office 365 ProficiencyCreative Problem SolvingMulti-Tasking Ability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong CommunicationProblem SolvingAccountabilityRapport BuildingProfessionalism
Tools & Technologies
SalesforceMicrosoft Office 365PC Order Systems
Industry Keywords
Inbound SalesConsultative ConversationsCross-SellingCustomer ExperiencePerformance Metrics
About the role
Key responsibilities & impact- Take inbound sales calls from small businesses
- Identify sales opportunities through consultative conversations and cross-sell additional business supplies
- Provide a genuine and engaging customer experience while actively listening to uncover stated and unstated needs
- Expand sales opportunities by leveraging promotional items, print marketing, and other services
- Meet monthly performance metrics for revenue, customer experience, and time management
- Follow the prescribed sales approach to increase average spend and highlight product and service value
- Multi-task and navigate multiple PC order systems while communicating with customers
- Manage a high volume of daily customer inquiries with professionalism and accuracy
- Place high-quality, accurate orders for callers representing a premium printing supplier
Requirements
What you’ll need- Education: HS/GED
- Strong customer-facing communication skills developed through retail or call center environments
- Builds rapport with clients, team members and leadership
- Strong/Creative Problem Solving Skills
- Takes accountability for actions, progress and results
- Demonstrate proficiency in learning and utilizing Salesforce and Microsoft Office 365 applications in a fast-paced environment
- Ability to efficiently multi-task and navigate across multiple PC order systems
- Ability to manage a high volume of customer inquiries daily while maintaining professionalism and accuracy
Benefits
Comp & perks- Competitive benefits starting on day one
- Healthcare (Medical, Dental, Vision)
- Paid Time Off, Volunteer Time Off, and Holidays
- Employer-Matched Retirement Plan
- Employee Stock Purchase Plan
- Short-Term and Long-Term Disability
- Infertility Treatment, Adoption and Surrogacy Assistance
- Tuition Reimbursement
- Commission or an annual performance incentive plan
