FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical troubleshooting, incident resolution, and customer service while maintaining professionalism in communication. Proficient in managing hardware and software components, with a strong understanding of operating systems and ticketing systems.
Highest-signal resume keywords
Technical Support ExperienceWindows Operating System FamiliarityLinux Operating System FamiliarityMicrosoft Office Suite ProficiencyCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical TroubleshootingIncident ResolutionComputer Hardware KnowledgeSoftware KnowledgeNetworking Knowledge
Soft Skills
Verbal Communication SkillsWritten Documentation SkillsAttention to DetailInterpersonal SkillsProfessionalism
Tools & Technologies
Ticketing SystemsNetwork Management Systems
Industry Keywords
Standard Operating ProceduresContent DeliveryAdvertising CampaignsCustomer Interaction
Tech Stack
Tools & technologiesLinux
About the role
Key responsibilities & impact- Monitor site systems and perform technical troubleshooting to ensure content is played as scheduled
- Develop understanding and use of site hardware and associated server and screen player software components
- Contribute to knowledgebase and troubleshooting processes, training, and documentation of standard operating procedures
- Manage end-to-end incident resolution and repair transactions
- Perform outbound calls as needed to sample, track and document select advertising campaigns
- Utilize ticketing systems for incident tracking
- Utilize network management systems for content and playlist delivery using electronic and physical mediums
- Maintain professionalism and courtesy when working with internal and external customers
Requirements
What you’ll need- Minimum of a high school diploma or equivalent
- Experience in technical support or equivalent training preferred
- Computer hardware, software and networking knowledge preferred
- Familiarity with Windows and Linux operating systems
- Experience using Microsoft Office Suite (Outlook, Word, Excel) required
- Reputable verbal communication and written documentation skills with attention to detail
- Adhere to confidentiality of sensitive and proprietary company and client information
- Strong customer service and interpersonal skills with the ability to delight the customer
- Ability to work overtime hours as needed in the event of high support volume
Benefits
Comp & perks- Medical, dental & vision coverage
- Vacation and sick leave
- 401(k)
- Competitive pay