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Deluxe

Technical Product Analyst I

Deluxe

. Provide technical customer service to external customers for Deluxe software .

Posted 11/3/2026full-timeRemote • United StatesJunior💰 $18 - $19 per hourWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in technical customer service and support for Deluxe software, with a strong focus on troubleshooting, scripting, and adherence to service level agreements. Proficient in managing support tickets and ensuring timely resolution of client issues while maintaining performance metrics.

Highest-signal resume keywords
Technical Customer ServiceScripting ExperienceBasic PC TroubleshootingMicrosoft Office SuiteWindows OS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
ScriptingSQLProgressPowershellBasic PC TroubleshootingWorkstation OS-10,7Server OSTCP/IPDNSAntivirus Products
Soft Skills
Customer InteractionStakeholder CommunicationCollaboration
Tools & Technologies
Deluxe SoftwareSupport Ticketing SystemManaged AntivirusCrowdStrikeCarbon Black
Industry Keywords
Help DeskCustomer ServiceProduct SupportPerformance MetricsUtilization Goals

Tech Stack

Tools & technologies
DNSSQLTCP/IP

About the role

Key responsibilities & impact
  • Provide technical customer service to external customers for Deluxe software
  • Monitor the support ticketing system and application group queue for incoming support issues
  • Take tickets from the application group queue within defined SLA guidelines
  • Use appropriate Action ID Codes and document customer interactions, actions taken, current status, and next steps
  • Keep stakeholders and customers updated according to follow-up SLA guidelines
  • Meet designated utilization goals and performance metrics, including Follow-Up Compliance, First Call Resolution, Direct Transfer Rate, Over-90 inventory, and Mean Time To Resolve
  • Handle incoming client cases and work them to resolution within defined product-support guidelines
  • Participate in conference calls, meetings, and collaborative engagements focused on client issues and case resolution
  • Seek training opportunities to expand product knowledge

Requirements

What you’ll need
  • 1+ year of Help Desk and/or customer service experience
  • 1+ year of scripting experience to include SQL, Progress, Powershell, etc.
  • 1+ year of Basic PC Troubleshooting and/or Repair
  • 1+ year of Microsoft Office suite
  • Must be 18 years of age or older
  • Bachelor's or Associate's degree in IT or related field (preferred)
  • A background in programming (preferred)
  • Windows OS experience (preferred)
  • 1+ year of Workstation OS-10,7 (preferred)
  • 1+ year of Server OS (preferred)
  • 1+ year of TCP/IP/DNS (preferred)
  • 1+ year of experience with antivirus products such as Managed Antivirus, CrowdStrike, or Carbon Black (preferred)

Benefits

Comp & perks
  • Competitive benefits starting on day one
  • Healthcare (Medical, Dental, Vision)
  • Paid Time Off, Volunteer Time Off, and Holidays
  • Employer-Matched Retirement Plan
  • Employee Stock Purchase Plan
  • Short-Term and Long-Term Disability
  • Infertility Treatment, Adoption and Surrogacy Assistance
  • Tuition Reimbursement
  • Commission or an annual performance incentive plan