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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support and field service for diagnostic and audiological equipment, ensuring compliance with quality management systems and maintaining high customer satisfaction. Proficient in troubleshooting, installation, and maintenance of electronic equipment while effectively collaborating with sales and service teams.
Highest-signal resume keywords
Field Service SupportTroubleshooting And Diagnostic SkillsInstallation And Maintenance Of Electronic EquipmentCustomer Service OrientationPost-Secondary Education In Electronics Or Biomedical Technology
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Installation Of Diagnostic EquipmentCalibration Of EquipmentPreventive MaintenanceTechnical SupportRepair Of Electronic EquipmentInspection And TestingDocumentation ManagementSoftware Installation And ConfigurationAbility To Lift Equipment Up To 25 KgExperience In Healthcare Or Medical Device Industries
Soft Skills
Strong Verbal And Written Communication SkillsExcellent Organizational SkillsAttention To DetailAbility To Work IndependentlyCustomer Satisfaction Commitment
Tools & Technologies
Microsoft Office ApplicationsDiagnostic ProductsQuality Management System (QMS)
Certifications & Qualifications
Valid Driver's License
Industry Keywords
AudiologyHealthcareMedical DeviceTechnical ServiceField Service Environment
About the role
Key responsibilities & impact- Provide field service support to customers within the assigned territory, including hearing clinics, hospitals, educational institutions, and other healthcare facilities
- Install, configure, and train customers on diagnostic and audiological equipment
- Perform preventive maintenance, calibration, inspection, troubleshooting, and on-site repair of equipment when possible
- Manage service schedules, maintenance agreements, and customer service requests
- Provide software installation, updates, configuration, and technical support for Demant and partner diagnostic products
- Maintain accurate service records, calibration certificates, and documentation within company systems
- Collaborate with Sales Representatives to identify customer needs and support equipment upgrade opportunities
- Maintain a high level of customer satisfaction through timely and professional technical support
- Identify equipment replacement, upgrade, and service opportunities and communicate them to the Sales team
- Stay current on product knowledge, software updates, and industry developments through manufacturer training and internal development programs
- Support compliance with quality management system (QMS) requirements and applicable regulatory standards
- Work on problems of moderate scope and complexity, evaluate factors, exercise judgment, and provide recommendations supporting management decisions, sales, and customer satisfaction
- Report typically to the Territory Sales & Service Manager under general direction
- Provide guidance to less experienced employees, without supervisory responsibility
- Interact mainly with customers and prospective customers and collaborate with Service, Sales, Customer Service, and Operations teams
- Perform other duties as assigned
Requirements
What you’ll need- Post-secondary education in electronics, biomedical technology, computer systems, engineering technology, mechanical systems, or a related technical discipline
- Minimum 2 years of experience in a technical service, repair, or field service environment
- Experience installing, calibrating, maintaining, and repairing electronic or diagnostic equipment
- Experience working directly with customers and providing technical support is preferred
- Experience within healthcare, medical device, audiology, or diagnostic equipment industries is considered an asset
- Able to travel extensively within the assigned territory (approximately 60% day travel and 20% overnight travel)
- Valid driver's license and ability to travel independently
- Strong troubleshooting and diagnostic skills
- Ability to inspect, test, and repair electronic equipment and assemblies
- Excellent organizational skills and attention to detail
- Ability to learn new technologies and adapt to changing products and processes
- Strong customer-service orientation with a commitment to exceeding customer expectations
- Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint
- Strong verbal and written communication skills
- Ability to work independently while effectively collaborating with internal teams
- Ability to safely lift and move equipment up to 25 kg (55 lbs)
Benefits
Comp & perks- Accommodations provided in accordance with the AODA (Accessibility for Ontarians with Disabilities Act)
- Manufacturer training and internal development programs
- No regularly required PPE; compliance with customer-facility health, safety, infection control, and PPE requirements