Demant

General

• Provide exceptional customer service and a welcoming environment for patients at hearing centres
• Optimise appointment scheduling, confirm appointments and coordinate with colleagues
• Support hearing care professionals in hearing centres, day clinics and home visits
• Maintain customer records and adhere to GDPR regulations
• Manage reporting tasks, including stock records
• Promote the Wellness program, accessories and care plans
• Answer calls and build strong customer relationships
• Maintain cleanliness and display literature appropriately according to brand standards

Clinic Coordinator

Manager

• Plan, budget and schedule facility modifications, including equipment, labor, materials and related cost estimates
• Perform and/or oversee office relocations and closures across the HearingLife platform throughout the country
• Coordinate external vendors including plumbers, HVAC technicians, electricians, locksmiths, roofers, handymen and landscapers
• Ensure office issues are serviced, repaired and maintained in a timely manner
• Partner with the internal Real Estate Department to resolve insurance claims
• Oversee insurance-claim remediation through completion
• Review and approve orders for services rendered
• Move sound booths across the HearingLife platform
• Break down sound booths and transfer them to requested destinations when applicable
• Work independently and manage multiple responsibilities; the position has no direct reports

Facilities Manager

Financial Planning and Analysis

• Process supplier invoices and payments accurately and on time
• Review and process employee expenses
• Set up and maintain supplier accounts
• Reconcile supplier statements and resolve queries
• Support month-end activities and balance sheet reconciliations
• Assist with ad hoc finance and accounting tasks

Finance Assistant

• Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues
• Support hearing care professionals in delivering customer care in hearing centres, day clinics and during home visits
• Maintain customer records and adhere to GDPR regulations
• Manage reporting tasks, including stock records
• Proactively promote the Wellness program, accessories and care plans
• Warmly engage with customers and answer calls promptly
• Build strong customer relationships
• Maintain cleanliness and display literature appropriately according to brand standards

Business Intelligence Analyst

• Investigate business questions by gathering, sourcing, validating, and interpreting data from multiple sources
• Identify trends, risks, opportunities, and key drivers affecting business performance
• Turn loosely defined questions into structured analyses, practical recommendations, and potential solutions
• Evaluate the effectiveness and impact of business initiatives and operational changes
• Develop and maintain reports, dashboards, scorecards, and visualizations
• Translate data and findings into clear, actionable insights for technical and non-technical audiences
• Support recurring and ad hoc analytical requests across multiple business functions
• Partner with stakeholders to understand business needs and identify improvement opportunities
• Support strategic initiatives through research, analysis, and recommendations
• Communicate findings to stakeholders and leadership
• Support forecasting, performance monitoring, and business planning
• Develop measures supporting organizational objectives
• Improve processes, reporting, data quality, and access to business information
• Contribute to departmental projects and shared team priorities
• Support evaluation and adoption of new tools, analytical capabilities, and process improvements
• Share knowledge and analytical best practices within the team
• Perform other duties and special projects as assigned

Business Insights Analyst

• Investigate business questions by gathering, sourcing, validating, and interpreting data from multiple sources
• Identify trends, risks, opportunities, and key drivers affecting business performance
• Turn loosely defined questions into structured analyses, practical recommendations, and potential solutions
• Evaluate the effectiveness and impact of business initiatives and operational changes
• Develop and maintain reports, dashboards, scorecards, and visualizations
• Translate data and findings into clear, actionable insights for technical and non-technical audiences
• Support recurring and ad hoc analytical requests across multiple business functions
• Partner with stakeholders to understand business needs and identify improvement opportunities
• Support strategic initiatives through research, analysis, and solution-oriented recommendations
• Support forecasting, performance monitoring, and business planning activities
• Monitor results and help develop measures supporting organizational objectives
• Improve processes, reporting, data quality, and access to business information
• Contribute to departmental projects and shared team priorities
• Support evaluation and adoption of new tools, analytical capabilities, and process improvements
• Share knowledge and analytical best practices within the team
• Perform other duties and special projects as assigned

Technical Product Manager

• Contribute to new product development projects, ensuring customer and market needs are reflected
• Assess and prioritize product issues based on business and customer impact
• Coordinate cross-functional teams to drive issue resolution
• Analyze complaints, quality, and customer feedback data to identify trends
• Drive continuous improvements and enhance customer satisfaction
• Manage products throughout their lifecycle, including introduction, improvement, change control, and end-of-life activities
• Serve as a technical product expert for customers, suppliers, and internal stakeholders
• Support product-related communication and technical inquiries
• Collaborate with product management, sourcing, quality, regulatory affairs, and commercial functions
• Report to the Director of Consumables

Software Engineer

• Design, develop, execute, and maintain manual and automated test solutions throughout the software development lifecycle
• Ensure high-quality software releases
• Collaborate with developers, testers, architects, product owners, and domain experts
• Translate ideas and requirements into robust software solutions
• Plan and execute functional, regression, performance, and security testing
• Identify defects early and improve software quality
• Contribute to technical discussions and decisions around maintainability, performance, scalability, and software quality
• Apply engineering best practices, automated testing, and continuous integration approaches
• Continuously learn new technologies and improve products, testing practices, and processes

Test Developer

Customer Support

• Work collaboratively with all Revenue Cycle functional areas to maximize revenues
• Handle inbound calls regarding insurance-related inquiries from patients, field staff, and insurance carriers
• Respond promptly and professionally to customer inquiries
• Maintain records of customer interactions, transactions, comments, and complaints
• Communicate and coordinate with coworkers to resolve customer complaints
• Provide feedback on customer service process efficiency to People Leaders
• Review and mail patient statements
• Process small balance write-offs to ensure accurate patient statements
• Provide professional customer support and ensure customer satisfaction
• Communicate credit card payment updates to the Cash Applications Team
• Contact patients regarding coordination of benefits issues and explain resolutions

Clinic Coordinator

Facilities Manager

Finance Assistant

Clinic Coordinator

Business Insights Analyst

Business Insights Analyst

Technical Product Manager

Test Developer

AR Customer Service Specialist