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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and administrative skills in a healthcare setting, with a focus on client engagement and support for hearing device management. Capable of managing clinic operations efficiently while collaborating with healthcare professionals to ensure quality service delivery.
Highest-signal resume keywords
Customer Service ExperienceClient Appointment ManagementHearing Device SupportInterpersonal Communication SkillsInventory Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Appointment ManagementHearing Device SupportInvoice ProcessingPoint-Of-Sale TransactionsInventory Management
Soft Skills
Interpersonal CommunicationEmpathyFlexibility
Tools & Technologies
Booking SystemMultiple Applications
Industry Keywords
Hearing Care ServicesRetailAllied HealthOlder DemographicHealth Insurance Verification
About the role
Key responsibilities & impact- Oversee daily clinic operations and maintain a tidy, welcoming environment
- Greet clients and deliver an exceptional customer experience
- Manage client appointments via phone, email, booking system, and multiple applications
- Provide basic hearing-device support, including cleaning, battery replacement, and Bluetooth pairing
- Contribute to community engagement through site visits, promotional activities, and expos
- Maintain inventory and order hearing devices
- Process invoices and point-of-sale transactions
- Verify client eligibility for HSP, DVA, and private health insurance
- Respond empathetically and promptly to client enquiries
- Independently manage the front desk while supporting customers, clinicians, hearing technicians, and internal stakeholders
- Collaborate with clinicians and hearing technicians to provide quality hearing healthcare outcomes
- Apply tailored client-specific sales strategies for appropriate hearing solutions
Requirements
What you’ll need- Previous administration and/or customer service experience in retail, hearing care services, pharmacy, or allied health
- Experience working with an older demographic preferred
- Strong interpersonal communication skills and empathy for clients
- Strong computer skills are advantageous but not essential
- Flexibility to pick up additional shifts at short notice
- Ability to work Monday-Friday, 9:00-5:06, with no weekends
- Permanent full-time availability
- Ability to work at Belmont and Corio according to the alternating schedule
Benefits
Comp & perks- Permanent full-time role in an established global organisation
- Performance incentives
- Comprehensive 90-day onboarding program
- Hands-on training and immersive learning experience in Sydney
- Ongoing support from an experienced Peer Guide
- Professional development through clear career path and professional training
- MyRewards discounts at more than 300 retailers and services across Australia
- Online Wellbeing Centre with activities, workouts, meditations, nutritional and financial advice
- Employee Assistance Program
- Birthday and Christmas gifts