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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing clinic operations, client appointments, and providing hearing-device support while ensuring exceptional customer experiences. Proficient in collaborating with healthcare professionals and engaging with the community to promote hearing health services.
Highest-signal resume keywords
Client Appointment ManagementHearing-Device SupportCustomer Service ExperienceInterpersonal Communication SkillsInventory Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Point-Of-Sale TransactionsInvoice ProcessingClient Eligibility VerificationSales StrategiesBasic Hearing-Device Maintenance
Soft Skills
EmpathyFlexibilityAdaptability
Tools & Technologies
Booking SystemsMultiple Applications
Industry Keywords
Hearing Care ServicesAllied HealthCommunity EngagementOlder Demographic Experience
About the role
Key responsibilities & impact- Oversee daily clinic operations, including maintaining a tidy and welcoming environment, greeting clients, and delivering an exceptional experience
- Manage client appointments via phone, email, booking systems, and multiple applications
- Provide basic hearing-device support, including cleaning, battery replacement, and Bluetooth pairing
- Contribute to community engagement through site visits, promotional activities, and expos
- Maintain inventory and order hearing devices
- Process invoices and point-of-sale transactions
- Verify client eligibility for HSP, DVA, and private health insurance
- Respond promptly to client enquiries and provide proactive support
- Collaborate with clinicians and hearing technicians to provide quality hearing healthcare outcomes
- Independently manage the front desk while supporting customers and internal stakeholders
- Apply tailored client-specific sales strategies for hearing products and services
Requirements
What you’ll need- Previous administration and/or customer service experience in retail, hearing care services, pharmacy, or allied health
- Experience working with an older demographic preferred
- Strong interpersonal communication skills and empathy for clients
- Strong computer skills are advantageous but not essential; willingness to learn welcomed
- Flexible and adaptable, with the ability to work across both Hurstville and Burwood clinics
Benefits
Comp & perks- Permanent part-time role working Tuesday to Friday, 9am–5.06pm, with no weekends
- Base salary plus superannuation and performance incentives
- Comprehensive 90-day onboarding program
- Hands-on training and immersive learning experience at Sydney head office
- Ongoing support from an experienced Peer Guide
- MyRewards program with discounts at more than 300 retailers and services across Australia
- Online Wellbeing Centre with activities, workouts, meditations, nutritional advice, and financial advice
- Employee Assistance Program
- Birthday and Christmas gifts