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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and effective appointment scheduling capabilities while adhering to GDPR regulations. Proven ability to engage customers positively and promote wellness programs and care plans.
Highest-signal resume keywords
Appointment SchedulingCustomer CareGDPR ComplianceCustomer EngagementCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Appointment SchedulingCustomer Record ManagementReporting TasksStock Record Management
Soft Skills
Persuasive InfluencerSelf-MotivatedLogical Problem SolverPersonable CommunicatorEnthusiastic
Industry Keywords
Hearing CareWellness ProgramCustomer RelationshipsBranch Presentation Standards
About the role
Key responsibilities & impact- Optimise appointment scheduling, confirm appointments, and coordinate with colleagues for effective diary management
- Support hearing care professionals in delivering customer care at hearing centres, day clinics, and during home visits
- Maintain customer records and adhere to GDPR regulations
- Manage reporting tasks, including stock records
- Promote the Wellness program, accessories, and care plans through positive customer engagement
- Answer calls promptly and build strong customer relationships
- Maintain cleanliness and display literature appropriately to uphold branch presentation standards
Requirements
What you’ll need- Persuasive influencer with a friendly demeanour, able to achieve desired outcomes through positive interactions
- Self-motivated and competitive, driven to meet and exceed targets
- Logical and proactive, capable of navigating challenging situations with ease
- Personable and enthusiastic communicator focused on exceptional customer service
- Ability to work full-time Monday-Friday, 9am-5pm
