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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in appointment scheduling, customer engagement, and maintaining compliance with GDPR regulations. Proven ability to deliver exceptional customer service while promoting wellness programs and managing reporting tasks.
Highest-signal resume keywords
Appointment SchedulingCustomer EngagementGDPR ComplianceExceptional Customer ServiceReporting Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Persuasive InfluencerSelf-MotivatedLogical Problem SolverPersonable CommunicatorEnthusiastic
Industry Keywords
Hearing CareWellness ProgramCustomer RecordsDiary ManagementStock Records
About the role
Key responsibilities & impact- Efficiently optimise appointment scheduling, confirm appointments, and coordinate with colleagues for effective diary management
- Support hearing care professionals in delivering exceptional customer care in hearing centres, day clinics, and during home visits
- Maintain customer records and adhere to GDPR regulations
- Manage reporting tasks, including stock records
- Proactively promote the Wellness program, accessories, and care plans through positive customer engagement
- Warmly engage with customers, promptly answer calls, and build strong relationships
- Maintain cleanliness and display literature appropriately to uphold brand standards
Requirements
What you’ll need- Full-time availability Monday-Friday, 9am-5pm
- Persuasive influencer with a friendly demeanour
- Self-motivated and competitive, driven to meet and exceed targets
- Logical and proactive, capable of navigating challenging situations
- Personable and enthusiastic communicator
- Strong focus on delivering exceptional customer service
