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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service skills while managing appointment scheduling and maintaining customer records in compliance with GDPR regulations. Capable of promoting wellness programs and building strong customer relationships in a hearing care environment.
Highest-signal resume keywords
Exceptional Customer ServiceAppointment SchedulingGDPR CompliancePersuasive InfluencerStrong Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Record ManagementReporting Tasks ManagementStock Record Management
Soft Skills
Self-MotivatedCompetitiveLogical Problem SolvingPersonableEnthusiastic Communication
Industry Keywords
Hearing CareWellness ProgramCare PlansBrand Standards
About the role
Key responsibilities & impact- Provide exceptional customer service and a welcoming environment for patients at hearing centres
- Optimise appointment scheduling, confirm appointments and coordinate with colleagues
- Support hearing care professionals in hearing centres, day clinics and home visits
- Maintain customer records and adhere to GDPR regulations
- Manage reporting tasks, including stock records
- Promote the Wellness program, accessories and care plans
- Answer calls and build strong customer relationships
- Maintain cleanliness and display literature appropriately according to brand standards
Requirements
What you’ll need- Full-time availability, Monday-Friday, 9am-5pm
- Persuasive influencer with a friendly demeanour
- Self-motivated and competitive, driven to meet and exceed targets
- Logical and proactive, capable of navigating challenging situations
- Personable and enthusiastic communicator
- Strong focus on delivering exceptional customer service
Benefits
Comp & perks- Inspiring and motivating working environment
- Highly international working environment
- Collaboration with colleagues across different countries, cultures and perspectives
