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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills while optimizing appointment scheduling and maintaining compliance with GDPR regulations. Capable of promoting wellness programs and engaging customers effectively to meet and exceed targets.
Highest-signal resume keywords
Customer ServiceAppointment SchedulingGDPR ComplianceCustomer EngagementReporting Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Friendly DemeanourPositive InfluenceSelf-MotivatedProactive ApproachEnthusiastic Communication
Industry Keywords
Hearing CareWellness ProgramCustomer RecordsStock RecordsBrand Standards
About the role
Key responsibilities & impact- Optimise appointment scheduling, confirm appointments, and coordinate with colleagues
- Support hearing care professionals in delivering customer care at hearing centres, day clinics, and during home visits
- Maintain customer records and comply with GDPR regulations
- Manage reporting tasks, including stock records
- Promote the Wellness program, accessories, and care plans through customer engagement
- Answer calls promptly and build strong customer relationships
- Maintain cleanliness and display literature appropriately in accordance with brand standards
Requirements
What you’ll need- Full-time availability Monday-Friday, 9am-5pm
- Friendly demeanour and ability to influence through positive interactions
- Self-motivated and competitive, with drive to meet and exceed targets
- Logical and proactive approach to challenging situations
- Personable and enthusiastic communication style
- Strong focus on exceptional customer service
