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Demant

Infrastructure Operations Specialist

Demant

. Provide 2nd line support for Demant companies worldwide, including incident troubleshooting, root-cause analysis, and optimization .

Posted 11/11/2026full-timeMexico City • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT infrastructure management, including VMware vSphere administration, backup solutions, and Microsoft Server platforms. Proven ability to provide 2nd line support, troubleshoot incidents, and collaborate effectively with global teams.

Highest-signal resume keywords
VMware vSphere AdministrationCommvault Backup & RecoveryCitrix Virtual Apps & DesktopsMicrosoft Server PlatformsITIL Processes

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Incident TroubleshootingRoot-Cause AnalysisOptimizationPhysical Datacenter FacilitiesServer Hardware
Soft Skills
Effective CommunicationAnalytical MindsetStrong Troubleshooting SkillsInterpersonal SkillsCollaboration
Tools & Technologies
VMware vSphereCommvaultHPECitrixMicrosoft Server 2019
Industry Keywords
IT InfrastructurePrivileged Access ManagementOperational ExcellenceContinuous ImprovementService Requests

Tech Stack

Tools & technologies
CitrixVMware

About the role

Key responsibilities & impact
  • Provide 2nd line support for Demant companies worldwide, including incident troubleshooting, root-cause analysis, and optimization
  • Fulfill service requests, prioritizing them based on impact and urgency and escalating issues where necessary
  • Collaborate with colleagues across global locations to follow up on incidents and ensure stable operation
  • Participate in infrastructure projects, platform upgrades, lifecycle management, and improvement initiatives
  • Support and evolve datacenter platforms to ensure high availability, operational excellence, and continuous improvement

Requirements

What you’ll need
  • At least 5 years of experience in an IT infrastructure environment
  • Experience with VMware vSphere administration (ESXi, vCenter)
  • Experience with backup solutions, preferably Commvault Backup & Recovery
  • Experience with physical datacenter facilities and server hardware, preferably HPE
  • Experience with Citrix Virtual Apps & Desktops, or comparable application & desktop virtualization technology
  • Experience with Privileged Access Management (PAM)
  • Experience with Microsoft Server platforms (2019, 2022 and 2025) and related core infrastructure services
  • Knowledge of ITIL processes and operational best practices
  • Effective communication in English
  • Ability to work independently, manage priorities, and make confident decisions within own domain
  • Comfort interacting with business stakeholders
  • Analytical mindset with strong troubleshooting and problem-solving skills
  • Strong interpersonal skills and ability to collaborate openly