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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and administrative skills while managing clinic operations and client interactions. Proficient in appointment management, client support, and inventory maintenance within the hearing care sector.
Highest-signal resume keywords
Customer Service ExperienceAppointment ManagementHearing Device SupportInterpersonal Communication SkillsInventory Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Hearing-Device SupportInvoice ProcessingPoint-Of-Sale TransactionsClient Eligibility VerificationSales Strategies
Soft Skills
EmpathyFlexibilityWillingness To Learn
Tools & Technologies
Booking SystemsMultiple Applications
Certifications & Qualifications
Valid Australian Driver's Licence
Industry Keywords
Hearing Care ServicesCommunity EngagementOlder Demographic ExperienceHealth Insurance VerificationPromotional Activities
About the role
Key responsibilities & impact- Oversee daily clinic operations, maintaining a tidy and welcoming environment
- Greet clients and deliver an exceptional customer experience
- Manage client appointments via phone, email, booking systems, and multiple applications
- Provide basic hearing-device support, including cleaning, battery replacement, and Bluetooth pairing
- Participate in community engagement, site visits, promotional activities, and expos
- Maintain inventory and order hearing devices
- Process invoices and point-of-sale transactions
- Verify client eligibility for HSP, DVA, and private health insurance
- Respond promptly to enquiries and provide proactive client support
- Collaborate with clinicians and hearing technicians to provide quality hearing-care outcomes
- Independently manage the front desk while supporting customers and internal stakeholders
- Apply tailored client-specific sales strategies after learning the organisation’s products, services, competitive advantages, and government funding programs
Requirements
What you’ll need- Previous administration and/or customer service experience in retail, hearing care services, pharmacy, or allied health
- Experience working with an older demographic preferred
- Strong interpersonal communication skills and empathy for clients
- Strong computer skills are an advantage but not essential; willingness to learn welcomed
- Valid Australian driver’s licence
- Access to own vehicle
- Flexibility and willingness to support Audika Hearing clinics across South West Sydney, Western Sydney, Northern Sydney, and the ACT
- Willingness to travel between clinics
- Ability to work Monday to Friday during clinic operating hours
Benefits
Comp & perks- Base salary plus superannuation
- Performance incentives
- Work-related travel expenses covered, including petrol, accommodation for travel exceeding two hours when needed, and other eligible expenses
- Comprehensive 90-day onboarding program
- Hands-on training and immersive learning experience in Sydney head office
- Ongoing support from an experienced Peer Guide
- MyRewards program with discounts at more than 300 retailers and services across Australia
- Online Wellbeing Centre with activities, workouts, meditations, and nutritional and financial advice
- Employee Assistance Program
- Birthday and Christmas gifts
- Permanent full-time employment, Monday to Friday, with no weekends