Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Demant

Software Support and Implementation Specialist

Demant

. Lead customer onboarding, including system setup, configuration, and data migration .

Posted 11/3/2026full-timeCanadaJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer onboarding, including system setup, configuration, and data migration, while providing Level 2 technical support and troubleshooting. Strong communication skills facilitate effective collaboration with internal teams and customers to resolve technical issues.

Highest-signal resume keywords
Customer OnboardingLevel 2 Technical SupportSQL ProficiencyLinux/Unix FamiliarityProblem-Solving Skills

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
SQLRelational DatabasesData MigrationSystem SetupConfiguration
Soft Skills
Communication SkillsCustomer Relationship BuildingCollaboration
Tools & Technologies
LinuxUnixTCP/IP
Industry Keywords
Technical SupportOnboarding ProcessTroubleshootingImplementation Workflows

Tech Stack

Tools & technologies
LinuxSQLTCP/IPUnix

About the role

Key responsibilities & impact
  • Lead customer onboarding, including system setup, configuration, and data migration
  • Provide Level 2 technical support, troubleshoot issues, and guide customers to resolution
  • Collaborate with internal teams to escalate and resolve advanced technical problems
  • Document support cases, implementation steps, and customer feedback
  • Contribute to continuous improvement of support processes and implementation workflows
  • Build strong customer relationships through clear communication and timely follow-up
  • Guide clients through setup, configuration, and data migration of new software systems
  • Serve as a liaison between users and the technical team
  • Ensure smooth onboarding, troubleshoot problems, and optimize software use

Requirements

What you’ll need
  • Bachelor's degree or college diploma in a technical field such as Computer Science, Mathematics, or Engineering, or at least two years of work experience in a similar role
  • Strong technical aptitude and problem-solving skills
  • Excellent oral and written communication skills
  • Proficiency with SQL and relational databases
  • Familiarity with Linux/Unix and basic shell commands
  • Knowledge of networking and internet technologies such as TCP/IP would be an asset
  • Reliable and secure Internet Service Provider at home when working remotely
  • Sufficient room to set up a laptop, monitors, keyboard and mouse when working remotely
  • Comfortable, quiet, private, and secure workspace when working remotely

Benefits

Comp & perks
  • Competitive salary
  • Excellent medical benefits, including dental, vision and health
  • Employee Assistance Program
  • Paid vacation
  • Dynamic work atmosphere
  • RRSP Matching
  • Home-based work may be available at times, with requirements for secure internet, workspace, and equipment setup