FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates foundational IT support capabilities, including user assistance, ticket management, and basic troubleshooting. Proficient in operating systems and office productivity tools, with a commitment to learning and collaboration.
Highest-signal resume keywords
User SupportTicket ManagementBasic NetworkingOperating Systems KnowledgeCommunication Skills in Portuguese
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic NetworkingOperating SystemsMicrosoft OfficeGoogle WorkspaceTicketing ToolsITIL Familiarity
Soft Skills
Written CommunicationVerbal CommunicationWillingness to Learn
Industry Keywords
IT SupportCustomer ServiceTechnical ReadingHybrid Work Model
About the role
Key responsibilities & impact- Provide on-site and remote support
- Log and track tickets in the internal system
- Assist with the installation and configuration of software and equipment
- Guide users on how to use systems and tools
- Perform basic tests to identify issues
- Escalate more complex incidents to the senior team
- Contribute to documenting IT procedures
- Work as part of a collaborative team with close guidance and a development plan
Requirements
What you’ll need- Currently pursuing a degree or technical program in IT, Information Systems, Networking, or a related field
- Strong written and verbal communication skills in Portuguese
- Basic knowledge of operating systems (Windows)
- Basic knowledge of Microsoft Office/Google Workspace
- Availability to work in a hybrid model
- Genuine willingness to learn and provide user support
- Basic English for technical reading
- Preferred: prior experience, even informal, in support or customer service
- Preferred: knowledge of basic networking (Wi-Fi, IP, printers)
- Preferred: familiarity with ITIL or ticketing tools
- Preferred: intermediate conversational English
Benefits
Comp & perks- Close guidance and mentorship
- Development plan
- Hands-on learning in user support
- Hybrid work model