demo2

Support Engineer

• Provide on-site and remote support
• Log and track tickets in the internal system
• Assist with the installation and configuration of software and equipment
• Guide users on how to use systems and tools
• Perform basic tests to identify issues
• Escalate more complex incidents to the senior team
• Contribute to documenting IT procedures
• Work as part of a collaborative team with close guidance and a development plan

Help Desk Intern, Junior Technical Support