IT Support Associate II

Denali Advanced Integration

. Install, configure, and maintain data communication networks, operating systems, and physical and virtual servers .

Posted 11/7/2026full-timeRedmond • Washington • United StatesMid-Level💰 $34 - $39 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in installing, configuring, and maintaining Windows and Linux operating systems, along with strong troubleshooting skills for hardware, software, and network issues. Proficient in managing data communication networks and providing technical support while ensuring system security and reliability.

Highest-signal resume keywords

Windows Server AdministrationLinux System AdministrationActive Directory ManagementNetwork TroubleshootingTechnical Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operating System InstallationFirmware ConfigurationSystem MonitoringNetwork ConfigurationDesktop SupportServer MaintenancePatching SystemsImaging SystemsHardware TroubleshootingMobile Device Management

Soft Skills

Strong Communication SkillsCustomer Service SkillsAnalytical ThinkingProblem-Solving SkillsTeam Collaboration

Tools & Technologies

ServiceNowJiraRemote Support ToolsEnterprise Network SwitchesRouters

Industry Keywords

Information TechnologyComputer ScienceData Communication NetworksVirtualized EnvironmentsSOPs Documentation

Tech Stack

Tools & technologies

LinuxMacOSServiceNow

About the role

Key responsibilities & impact

Install, configure, and maintain data communication networks, operating systems, and physical and virtual servers
Monitor systems and verify the integrity and availability of hardware, network, server resources, and systems
Review operating system and application configurations
Install and upgrade firmware and software
Install, configure, and maintain desktops, enterprise network switches and routers, and other peripherals
Deploy, configure, and manage Windows and Linux operating systems in virtualized and physical environments
Configure, harden, and monitor network and system environments according to SOPs and documentation
Maintain accurate documentation of support activities and system configurations
Provide first-level technical support for hardware, software, and network issues
Test and monitor IT system performance to ensure security and reliability
Assist with onboarding and offboarding by setting up user accounts and access permissions
Troubleshoot and resolve operating system, application, and connectivity issues
Collaborate with IT and engineering team members on system upgrades and security patches

Requirements

What you’ll need

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field
5 years of experience
Ability to administer, troubleshoot, and resolve hardware, software, and network issues
Experience with Windows Server, Active Directory, macOS, and Linux system administration
Knowledge of server, desktop, and laptop hardware
Ability to diagnose and troubleshoot networks and computing environments
Experience with operating system and firmware installation and configuration
Experience imaging and patching systems
Experience with ticketing systems such as ServiceNow or Jira
Experience with remote support tools
Experience with mobile device management
Strong communication and customer service skills
Ability to work independently and as part of a team
Analytical thinking and problem-solving skills
Ability to provide technical support for computer network issues
Ability to transport equipment boxes weighing up to 25 pounds
Ability to remain seated at a workstation for approximately 75% of the time

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k) plan and company contribution
Short-term disability coverage
Long-term disability coverage
Basic life insurance
Wellbeing benefits
Up to 6 scheduled paid holidays per calendar year
Up to 112 hours of PTO accrued based on years of service
Up to 8 hours of paid volunteer time annually
Additional paid sick leave if required by state or local law
Full benefits for hourly employees