Denali Advanced Integration

IT Support

• Install, configure, and maintain data communication networks, operating systems, and physical and virtual servers
• Monitor systems and verify the integrity and availability of hardware, network, server resources, and systems
• Review operating system and application configurations
• Install and upgrade firmware and software
• Install, configure, and maintain desktops, enterprise network switches and routers, and other peripherals
• Deploy, configure, and manage Windows and Linux operating systems in virtualized and physical environments
• Configure, harden, and monitor network and system environments according to SOPs and documentation
• Maintain accurate documentation of support activities and system configurations
• Provide first-level technical support for hardware, software, and network issues
• Test and monitor IT system performance to ensure security and reliability
• Assist with onboarding and offboarding by setting up user accounts and access permissions
• Troubleshoot and resolve operating system, application, and connectivity issues
• Collaborate with IT and engineering team members on system upgrades and security patches

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IT Support Associate II