B2B Technical Implementation Specialist

DentalXChange

. Update and complete new and ongoing implementation and connectivity projects to ensure accurate and efficient project resolution.

Posted 10/14/2026full-timeRemote • United StatesMid-LevelSenior💰 $26 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in EDI transaction types and operational support for implementation projects, ensuring effective communication and collaboration with internal and external stakeholders. Proficient in managing multiple projects while adapting to changing priorities and maintaining high-quality results.

Highest-signal resume keywords

EDI Transaction Types (X12 837D, 270/271, 835, XML)PostmanSoapUIProject ManagementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transaction ProcessingTesting ProceduresDocumentation ManagementConfiguration ManagementQuality Assurance

Soft Skills

Interpersonal SkillsTime ManagementMulti-taskingAdaptabilityProfessional Communication

Industry Keywords

Operational SupportImplementation ProjectsConnectivity TestingHelp Desk SupportClient Demonstrations

About the role

Key responsibilities & impact

Update and complete new and ongoing implementation and connectivity projects to ensure accurate and efficient project resolution.
Monitor transaction processing related to implementation or connectivity projects to ensure consistent quality of results and research any outages, fluctuations, or downward trends.
Provide operational support for production practices, issues, and help desk tickets.
Track updates, testing results, and configuration details in support tickets, along with any related documentation and follow up.
Coordinate between partners and the core development team to troubleshoot issues or request new enhancements during implementation or connectivity testing.
Manage work to meet established deadlines while remaining flexible when timelines change.
Proactively provide timely communications regarding updates, issues, and resolutions.
Provide clear, accurate, and professional written and verbal communication with internal and external clients.
Perform tests on production applications and prepare recovery procedures to ensure reliable connectivity.
Live DentalXChange’s company values: Actively Care, Try Hard, and Be Humble.
Other duties as assigned.

Requirements

What you’ll need

Experience with EDI transaction types (X12 837D, 270/271, 835, XML, etc.) preferred.
Experience with Postman and SoapUI preferred.
Strong interpersonal skills to work effectively with other team members and various departments.
Strong communication skills to perform client demonstrations and software walk-throughs on our products and services.
Ability to successfully change priorities and successfully manage multiple projects at one time.
Ability to effectively manage time and prioritize sales team’s goal.
Ability to multi-task and adapt to changing expectations and priorities.
Strong internet and personal computer skills are a must.
Working knowledge of technical and procedural aspects and functions

Benefits

Comp & perks

Challenging and rewarding career opportunities with room for growth as we grow!
Medical, dental, and vision benefits – eligible first of the month after start date
Unlimited PTO
Paid time off for sick, jury duty, bereavement
10 company paid holidays
401k with company match
Health Advocate
Healthcare and dependent care flexible spending accounts
Friendly co-workers and a positive culture!