DentalXChange

Sales

• Lead DentalXChange’s go-to-market strategy and revenue-generating relationships with dental and healthcare practice management system and software integration partners.
• Own partner-sourced revenue targets and set short- and long-term channel strategy.
• Enable and align existing PMS partners with their go-to-market and selling efforts.
• Evaluate existing partnerships and selectively recruit new partners to fill strategic gaps.
• Recommend product and services enhancements to improve partner and customer satisfaction and sales potential.
• Collaborate with Product, Marketing, and Sales Operations on joint go-to-market plans.
• Own channel strategy and execution, including partner segmentation, GTM planning, and vertical positioning.
• Drive partner enablement and alignment through training, collateral, joint business plans, and CRM/deal-registration processes.
• Track partner-sourced revenue, pipeline, and forecasting in Salesforce and report attainment to executive leadership.
• Manage strategic partner relationships, lead QBRs, resolve escalations, and serve as the primary commercial and executive-facing contact.
• Lead commercial negotiations and deal-desk reviews for partner agreements.
• Represent DXC at industry events and provide partner and market intelligence to Product, Marketing, and Sales Operations.
• Perform other duties as assigned.

Director, Channel Sales

Operations

• Intake, triage, and perform Level 1 technical troubleshooting for production support cases submitted via Salesforce queues.
• Provide frontline technical support for Tier 2, VIP Support, Sales Implementation, Client Services, Trading Partners, and Payer Relations as needed.
• Accurately document findings, steps taken, reproduction details, and relevant information within the ticketing system.
• Utilize Partner Support, CustCare, SQL, Notepad++, SoapUI, Postman, and internal monitoring/log sources for investigation and triage.
• Review and interpret EDI formats including X12, XML, and JSON to identify transaction-level issues.
• Maintain ticket ownership through resolution or handoff to Client Technical Operations II.
• Escalate complex issues requiring deeper troubleshooting, UAT validation, feature/bug analysis, or client meeting ownership.
• Collaborate with Development, QA, Client Services, Payer Relations, and other internal departments.
• Communicate ticket status, trends, and common blockers to supervisors and peers.
• Assist with documentation updates, training guides, and onboarding new team members.
• Meet company and department policies and expectations, including attendance.
• Perform other duties as assigned.

Client Technical Operations I

Customer Support

• Provide personalized relationships and exceptional support to executive clients.
• Resolve incoming calls, emails, and assigned cases efficiently and effectively.
• Document all client interactions in the Salesforce case management system.
• Troubleshoot and manage support issues.
• Provide personalized assistance through phone and email.
• Research inbound inquiries and complete client follow-up.
• Collaborate with internal departments to ensure a seamless client experience.
• Achieve and exceed company and department goals.
• Understand client needs and expectations and work within appropriate standards.
• Maintain professional competence, knowledge, and skills to promote additional services.
• Establish and maintain effective internal and external work relationships.
• Meet company and department policies and attendance expectations.
• Demonstrate proficiency in case management, round-robin assignment, and internal escalation procedures.
• Independently manage a full caseload while meeting productivity, accuracy, and turnaround-time standards.
• Identify and communicate account risk to leadership.
• Perform other duties as assigned.

Director, Channel Sales

Client Technical Operations I

VIP Support Specialist