Client Technical Operations I

DentalXChange

. Intake, triage, and perform Level 1 technical troubleshooting for production support cases submitted via Salesforce queues.

Posted 9/22/2026full-timeRemote • United StatesJuniorMid-Level💰 $21 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Level 1 Technical Troubleshooting, EDI formats, and effective communication within a fast-paced environment. Proficient in utilizing various tools for investigation and documentation while maintaining ticket ownership and collaboration across departments.

Highest-signal resume keywords

Level 1 Technical TroubleshootingEDI Formats (X12, XML, JSON)SalesforceSQLMS Office Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical TroubleshootingEDI ReviewDocumentationMultitaskingProblem Solving

Soft Skills

Verbal CommunicationWritten CommunicationInterpersonal Skills

Tools & Technologies

SalesforceNotepad++SoapUIPostmanInternal Monitoring/Log Sources

Industry Keywords

Dental RCMClient ServicesPayer RelationsTechnical SupportUAT Validation

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Intake, triage, and perform Level 1 technical troubleshooting for production support cases submitted via Salesforce queues.
Provide frontline technical support for Tier 2, VIP Support, Sales Implementation, Client Services, Trading Partners, and Payer Relations as needed.
Accurately document findings, steps taken, reproduction details, and relevant information within the ticketing system.
Utilize Partner Support, CustCare, SQL, Notepad++, SoapUI, Postman, and internal monitoring/log sources for investigation and triage.
Review and interpret EDI formats including X12, XML, and JSON to identify transaction-level issues.
Maintain ticket ownership through resolution or handoff to Client Technical Operations II.
Escalate complex issues requiring deeper troubleshooting, UAT validation, feature/bug analysis, or client meeting ownership.
Collaborate with Development, QA, Client Services, Payer Relations, and other internal departments.
Communicate ticket status, trends, and common blockers to supervisors and peers.
Assist with documentation updates, training guides, and onboarding new team members.
Meet company and department policies and expectations, including attendance.
Perform other duties as assigned.

Requirements

What you’ll need

Bachelor's degree preferred.
2 or more years of experience in dental RCM and EDI.
Strong verbal and written communication and interpersonal skills.
Proficient in all MS Office applications and use of the internet.
Ability to successfully multitask with accuracy in a fast-paced environment.
Working knowledge of technical and procedural aspects and functions.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Benefits

Comp & perks

Challenging and rewarding career opportunities with room for growth as we grow!
Medical, dental, and vision benefits – eligible first of the month after start date
Unlimited PTO
Paid time off for sick, jury duty, bereavement
10 company paid holidays
401k with company match
Health Advocate
Healthcare and dependent care flexible spending accounts
Friendly co-workers and a positive culture!