VIP Support Specialist

DentalXChange

. Provide personalized relationships and exceptional support to executive clients.

Posted 9/22/2026full-timeRemote • United StatesJunior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and account management within the dental industry, ensuring exceptional client support and effective communication. Proficient in case management and data manipulation, with a strong ability to multitask and meet deadlines in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceDental Industry KnowledgeCase Management ProficiencyData Manipulation in ExcelStrong Verbal and Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementData ManipulationExcel ProficiencyMultitaskingProblem Solving

Soft Skills

Organizational SkillsInterpersonal SkillsSelf-SufficiencyCollaborationCommunication Skills

Tools & Technologies

SalesforceMS Office ApplicationsInternet

Certifications & Qualifications

GEDHigh School Diploma

Industry Keywords

Dental IndustryClient SupportAccount ManagementClient ExperienceProductivity Standards

About the role

Key responsibilities & impact

Provide personalized relationships and exceptional support to executive clients.
Resolve incoming calls, emails, and assigned cases efficiently and effectively.
Document all client interactions in the Salesforce case management system.
Troubleshoot and manage support issues.
Provide personalized assistance through phone and email.
Research inbound inquiries and complete client follow-up.
Collaborate with internal departments to ensure a seamless client experience.
Achieve and exceed company and department goals.
Understand client needs and expectations and work within appropriate standards.
Maintain professional competence, knowledge, and skills to promote additional services.
Establish and maintain effective internal and external work relationships.
Meet company and department policies and attendance expectations.
Demonstrate proficiency in case management, round-robin assignment, and internal escalation procedures.
Independently manage a full caseload while meeting productivity, accuracy, and turnaround-time standards.
Identify and communicate account risk to leadership.
Perform other duties as assigned.

Requirements

What you’ll need

GED or High School Diploma
Minimum of 1 year of customer service experience in a professional role required.
Minimum of 1 year of experience in the dental industry is required.
Minimum of 6 months of experience managing key accounts is preferred.
Exceptional organizational skills and the ability to meet required deadlines within the required time frames.
Proficient in all MS Office applications and use of the internet.
Self-sufficient and able to execute tasks with little supervision.
Ability to work closely with other associates.
Strong verbal and written communication and interpersonal skills.
Ability to develop reports and manipulate data in Excel.
Ability to successfully multitask with accuracy in a fast-paced environment.
Working knowledge of technical and procedural aspects and functions.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Benefits

Comp & perks

Challenging and rewarding career opportunities with room for growth as we grow!
Medical, dental, and vision benefits – eligible first of the month after start date
Unlimited PTO
Paid time off for sick, jury duty, bereavement
10 company paid holidays
401k with company match
Health Advocate
Healthcare and dependent care flexible spending accounts
Friendly co-workers and a positive culture!