Clinical Implementation Specialist

Dentsply Sirona

. Provide technical and functional support to doctors and clinics, resolving questions and issues related to the SureSmile platform and its workflows .

Posted 10/9/2026full-timeL'Hospitalet de Llobregat • SpainMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical and functional support within dental and digital environments, with a strong focus on customer service, training, and effective communication. Proficient in collaborating with cross-functional teams to enhance customer satisfaction and product adoption.

Highest-signal resume keywords

Technical SupportCustomer ServiceDigital SkillsTraining DeliveryOrthodontics Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportDigital SolutionsAnalytical SkillsProblem-SolvingTreatment Planning Software

Soft Skills

Excellent CommunicationCustomer-Facing SkillsCollaborationProactivityContinuous Learning Mindset

Tools & Technologies

SureSmile Platform

Industry Keywords

DentalOrthodonticsCustomer SatisfactionImplementationOnboarding

About the role

Key responsibilities & impact

Provide technical and functional support to doctors and clinics, resolving questions and issues related to the SureSmile platform and its workflows
Support customers throughout implementation, adoption, and daily use of digital solutions
Deliver training and onboarding while promoting best practices and user autonomy
Act as liaison between customers and internal teams, coordinating issue follow-up and ensuring effective communication
Collaborate with Sales, Customer Service, and other internal departments to improve customer satisfaction, adoption, and retention
Contribute to continuous improvement of products and processes

Requirements

What you’ll need

Relevant education or experience in dental, technical, or digital environments
Previous experience in customer service, technical support, or similar roles
Strong digital skills, analytical mindset, and problem-solving abilities
Excellent communication and customer-facing skills, with the ability to explain technical concepts clearly
Ability to collaborate effectively with cross-functional teams, demonstrating autonomy, proactivity, and a continuous learning mindset
High level of English proficiency
Preferred: Previous experience in orthodontics or dentistry
Preferred: Knowledge of treatment planning software
Preferred: Experience delivering training, onboarding, or educational programs for customers or professionals
All successful applicants must be eligible to work in the country the position is based