Dentsply Sirona

Customer Support

• Serve as the focal point for the governance and monitoring of Salesforce-related requests, ensuring support for business users and proper platform usage.
• Monitor inbound and outbound communications through WhatsApp Business, overseeing solution performance with the Customer Success team and external partners.
• Support the management of the voice-of-the-customer (VOC) survey platform by monitoring metrics, analyses, and the prioritization of needs.
• Lead initiative follow-up meetings, monitoring status, deadlines, dependencies, risks, and next steps.
• Gather and map business needs and data, translating them into functional requirements.
• Support the refinement of requests from business areas, ensuring clarity, quality, and appropriate scope definition.
• Ensure data, profile, and access governance for the platforms under responsibility.
• Support administrative processes related to vendor, contract, and tool management.
• Act as an interface between business areas, Technology, global teams, and external partners, contributing to priority alignment and solution enhancement.
• Support data analysis and strategic decision-making with the Customer Services team.

Customer Service Specialist

Manager

• Drive growth, white-space selling, new account acquisition, targeted competitive conversion, and growth of existing accounts within the assigned region
• Lead, coach, develop, recruit, onboard, and retain a high-performing regional sales team
• Set performance expectations, activity standards, pipeline requirements, and accountability routines
• Conduct field co-travels, coaching, performance reviews, and development conversations
• Build a performance-based regional culture centered on urgency, accountability, activity discipline, and measurable growth
• Develop and execute regional territory activation plans and strategies to grow share of wallet
• Analyze market potential, account opportunities, competitive share, pipeline health, and territory performance
• Drive prospecting, cold-calling, account targeting, follow-up cadence, and conversion strategies
• Inspect CRM activity, pipeline quality, sales funnel movement, win/loss trends, and KPI performance
• Partner with sales leadership, marketing, education, product, customer service, merchandising, distribution, and other internal teams
• Develop a regional clinical education strategy and support regional events, customer programs, and KOL engagement
• Build relationships with target customers, key practices, and regional opinion leaders
• Engage in high-value customer opportunities, competitive displacement, and new account conversion
• Conduct business reviews and customer meetings
• Remove field execution barriers and address customer or operational issues
• Manage regional communications, approvals, reporting, administrative requirements, and expense budgets
• Maintain discipline around CRM usage, forecasting, pipeline reporting, and KPI tracking
• Prepare and deliver business updates, sales presentations, and performance discussions
• Address customer complaints and field escalations professionally
• Perform other duties as assigned or necessary

Region Business Manager, Implants MIS

Product Manager

• Drive the strategic roadmap around equipment services, device connectivity, and analytics
• Create a shared vision focused on results and organizational goals
• Drive technical innovation and decisions
• Translate multiple stakeholders’ requirements into epics and tangible input for development teams
• Prioritize product backlogs across multiple teams to maximize value
• Manage a group of product owners to deliver value aligned with Dentsply Sirona’s strategy
• Promote agile development processes within the digital transformation process
• Pioneer IoT solutions in the dental industry
• Collaborate with global team members in Switzerland, the USA, and Germany

Chief Product Owner

Outside Sales

• Promote and sell dental products and services to dental practices
• Communicate product value through a strong understanding of product offerings
• Develop and maintain relationships with dental professionals and key decision-makers
• Conduct product presentations and demonstrations to dental practices and clinics
• Identify and pursue new sales opportunities within the assigned territory
• Achieve company-set sales targets and objectives
• Provide customer service and support to existing clients
• Monitor industry trends, competitor activities, and new product developments
• Collaborate with marketing to develop and implement sales strategies
• Attend trade shows, conferences, and other industry events
• Maintain accurate sales activity and customer interaction records in the CRM system
• Address customer inquiries and resolve issues promptly and professionally

Territory Sales Representative, Essential Dentistry

• Develop and maintain relationships with dental professionals and key decision-makers
• Conduct product presentations and demonstrations to dental practices and clinics
• Identify and pursue new business opportunities to drive pipeline and revenue growth
• Achieve company sales targets and objectives
• Provide customer service and support to existing clients
• Monitor industry trends, competitor activities, and new product developments
• Collaborate with marketing to develop and implement sales strategies
• Attend trade shows, conferences, and industry events
• Maintain accurate sales activity and customer interaction records in the CRM system
• Address customer inquiries and resolve issues promptly and professionally
• Support strategic account growth using industry insights and data analysis
• Communicate product benefits and align solutions to customer needs

Territory Sales Representative, Endodontics

Accounting Manager

• Provide executive leadership for global accounting and financial reporting activities
• Ensure timely and accurate monthly, quarterly, and annual financial statements
• Oversee Forms 10-K, 10-Q, 8-K, earnings support schedules, and other SEC filings
• Ensure compliance with U.S. GAAP, SEC regulations, and global statutory reporting requirements
• Lead consolidation of global financial results across multiple legal entities and jurisdictions
• Maintain enterprise accounting policies and consistent regional application
• Lead technical accounting assessments and implementation of new standards and regulations
• Govern significant accounting judgments, estimates, and complex transactions
• Partner with Legal, Treasury, Tax, and Corporate Development on acquisitions, divestitures, restructurings, and financing activities
• Maintain the internal control environment and oversee Sarbanes-Oxley compliance, testing, remediation, and certification
• Partner with Internal Audit and business leaders to identify risks and strengthen controls
• Ensure readiness for internal, external, and regulatory audits
• Lead global accounting teams across North America, EMEA, APAC, and LATAM
• Establish scalable operating models using shared services and centers of excellence
• Drive standardization, simplification, automation, and close-cycle efficiency
• Lead modernization of accounting processes, systems, and reporting capabilities
• Drive ERP optimization and finance technology initiatives using automation, analytics, AI, and digital tools
• Build and develop a world-class accounting organization and succession plans
• Foster accountability, collaboration, inclusion, and continuous improvement
• Mentor finance leaders and develop high-potential talent

VP, Chief Accounting Officer

QA Engineer

• Lead Quality and Regulatory Compliance activities for the site
• Implement, manage, and sustain the site-wide quality assurance program
• Ensure conformity with FDA, ISO 13485, MDD/MDR, CMDCAS, PMDA, TGA, and other applicable requirements
• Oversee Regulatory Affairs for pharmaceutical products
• Manage, coach, and develop Quality and Regulatory associates
• Manage site external audits and audit finding responses, corrective actions, and follow-up
• Develop systems to measure and improve quality and regulatory compliance
• Review and approve product labeling changes and marketing/promotional literature
• Support LEAN and Change Management activities
• Manage quality and regulatory documentation, records, and retention controls
• Oversee the internal audit program and corrective actions
• Manage supplier quality, product/process change control, complaint management, CAPA, and nonconformance systems
• Oversee the site Management Review process and quality metrics
• Support Product Group design control activities and review design control documentation
• Oversee Technical File documents for CE marking
• Prepare US regulatory submissions, including 510(k)s, and support Canadian and international registrations
• Ensure timely delivery of pharmaceutical CTD documents, including CMC content
• Drive cross-functional teams across senior levels and regions

Senior Manager, Quality Assurance

General

• Operar maquinaria especializada, como máquinas de moldeo, equipos de corte láser o impresoras 3D
• Supervisar la línea de producción y ejecutar procesos de fabricación de alineadores dentales
• Realizar controles de calidad mediante inspección visual, medición de dimensiones y detección de defectos
• Realizar mantenimiento básico de maquinaria, incluyendo limpieza, lubricación y ajustes menores
• Seguir procedimientos operativos estándar y normas de seguridad
• Cumplir con los programas de producción, tiempos de ciclo y metas de producción
• Colaborar con control de calidad, logística, mantenimiento e ingeniería de proceso
• Mantener registros precisos de producción
• Mantener la limpieza y los estándares de higiene del área de trabajo
• Realizar movimientos en Non Conformance Manager (Nivel 4 – Floating)
• Revisar las condiciones de maquinaria y equipo y verificar que las órdenes de trabajo estén completas
• Informar al supervisor sobre problemas o anomalías en productos o equipos
• Entregar el reporte de producción y limpiar la estación al finalizar la jornada

Operador

DevOps Engineer

• Manage system availability
• Automate operational tasks
• Enhance service reliability and performance
• Provide 24/7 emergency and second- and third-level support for products
• Restore services quickly by taking immediate action when downtime occurs
• Develop automation scripts to reduce manual intervention in operations
• Implement monitoring and alerting strategies for infrastructure and applications
• Participate in incident response and post-mortem analyses
• Work with development teams to design resilient systems and implement SRE best practices
• Handle infrastructure reliability tasks and small-scale automation efforts independently
• Work with development and operations teams to improve service availability
• Mentor junior engineers and promote best practices in reliability engineering

Site Reliability Engineer

Sales

• Riportando al Regional Manager, relazionarsi con i referenti del settore promuovendo soluzioni terapeutiche sicure e innovative per la cura della continenza
• Assicurare il buon esito del ciclo prescrittivo
• Gestire le regioni Marche, Abruzzo e Molise
• Promuovere le soluzioni terapeutiche e i servizi Wellspect nei centri ospedalieri di competenza
• Implementare progetti di collaborazione con gli Healthcare Professional
• Supportare il percorso del paziente, dalla prescrizione all’erogazione del prodotto, in collaborazione con il Customer Care
• Organizzare eventi locali con il team Marketing, curando agenda, logistica e follow-up
• Svolgere attività di scouting di nuovi centri interessati ai prodotti e servizi
• Curare il processo d’acquisto da parte della Pubblica Amministrazione, gestendo richieste di preventivo/offerte e procedure pubbliche di acquisto (gare)
• Svolgere attività di CRM
• Raggiungere i target di vendita assegnati

Sales Representative

• Promote Wellspect's therapeutic solutions and services in relevant hospital centres
• Implement collaborative projects with Healthcare Professionals
• Support patients throughout the journey from prescription to product delivery, in collaboration with Customer Care
• Organise local events with the Marketing team, including agenda management and logistics support
• Conduct scouting activities for new centres interested in Wellspect products and services
• Oversee Public Administration purchasing processes, including quotes, offers and public procurement procedures/tenders
• Perform CRM activities
• Achieve assigned sales targets
• Report to the Regional Manager

Full-stack Engineer

• Lead the design and architecture of complex systems, ensuring scalability and reliability
• Coordinate features and establish consistent refinement practices across teams and multiple epics
• Drive cross-functional alignment between Product, UX, and Infrastructure teams
• Mentor engineers across multiple teams as a technical coach and advisor
• Introduce and champion new technologies to improve development efficiency
• Own incident response processes and ensure system resiliency
• Lead implementation across multiple epics and coordinate multiple features
• Guide the epic refinement process across different teams
• Present complex technical strategies to diverse stakeholder groups
• Drive alignment on technical decisions across multiple teams
• Provide company-wide technical mentorship
• Guide architectural decisions and technical direction

Senior Software Engineer

Operator

• Perform Operator I requirements and operate proficiently across all department lines
• Serve as a training and troubleshooting resource for the department
• Meet production and quality metrics
• Follow work instructions, material preparation, visual aid, inspection, and Bill of Materials procedures
• Follow company policies, Good Manufacturing Practices (GMP), and quality controls
• Complete travelers, production tickets, daily production reports, process verification sheets, and other documentation
• Perform measurement verification using relevant quality equipment
• Participate in problem-solving and daily continual improvement activities
• Maintain a clean and organized workstation
• Communicate with supervisors and team members
• Cross-train on PW-III, PW-II, and PW-I duties in the PHX department
• Operate and control marking machines; perform startup and shutdown procedures
• Perform equipment maintenance, setup, calibration, inspections, changeovers, cleaning, adjustments, troubleshooting, line clearance, and purging
• Perform extrusion and packaging inspections, scrap reporting, material drying and mixing, and measurement verification with calipers, comparator, scale, and pin gauges
• Support the Unit Lead with cycle counting and schedule compliance
• Perform other duties as assigned

Operator II

• Perform manual and machine operation of production equipment
• Open, close, mix, fill, load, insert parts, cap products, tighten lids, and seal bags
• Move around machines to monitor operation, make adjustments, perform minor repairs, set up equipment, and complete changeovers
• Operate equipment or package products while visually inspecting products and processes
• Inspect products, fill cartons, bags, or containers, apply labels, stamp product identification numbers and expiration dates, make boxes, and place products into final packaging
• Complete error-free paperwork and check the paperwork of others
• Read scales to weigh raw materials and final products
• Use statistical process control and automated software and hardware to monitor quality
• Follow safety, quality, formulation, standard operating, and good manufacturing practice procedures
• Maintain cleanliness and good working order of equipment and work areas
• Report production units, job numbers, and labor hours
• Meet or exceed departmental quantity and quality standards
• Provide basic training to new or contingent employees
• Ensure compliance with QA, GMP, SOP, FDA, 5S, and labor standards
• Perform other duties as assigned

Production Worker I – DPD Dept.

• Operate and control various machines and support equipment related to production
• Follow machine start-up and shutdown procedures
• Follow work instructions, product specifications, company policies, and health and safety policies
• Communicate with supervisors
• Maintain workstation organization and cleanliness
• Perform quality control inspection points and evaluate product, production equipment, and test equipment non-conformities
• Clean machines and production areas
• Troubleshoot equipment and production issues
• Read work orders and bills of materials
• Complete required paperwork and maintain product traceability
• Perform quality inspections and first-piece inspections
• Use Nikon profile protector
• Visually inspect products for quality standards
• Weigh and record chain produced
• Print product labels and package production according to work instructions
• Complete preventive-maintenance and cleaning check sheets
• Perform extrusion die changeovers, cleaning, adjustment, purging, and troubleshooting
• Set up and calibrate adapterless tip size based on required specification program in Zumbach
• Perform material drying and mixing procedures
• Report scrap and verify measurements using calipers, comparator, scale, and pin gauges
• Perform other duties as assigned