Commercial Process Lead

Dentsply Sirona

. Drive assigned workstreams within SD portions of large-scale SAP S/4HANA implementations, migrations, and global rollouts .

Posted 10/30/2026full-timeCosta RicaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in SAP S/4HANA Sales & Distribution and Order-to-Cash processes, with a strong focus on SD–FI integration and process optimization. Proven ability to lead cross-functional collaboration and drive continuous improvement initiatives within global environments.

Highest-signal resume keywords

SAP S/4HANA ImplementationsOrder-To-Cash ProcessesSD–FI IntegrationStakeholder ManagementAdvanced English (C1)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SAP SD ConfigurationProcess DocumentationUnit TestingIntegration TestingUAT SupportProcess ImprovementRequirements ClarificationBilling and Revenue RecognitionPricing ManagementDelivery Management

Soft Skills

Executive CommunicationPresentation SkillsStakeholder EngagementProblem-SolvingConstructive Feedback

Industry Keywords

ManufacturingDistributionLife SciencesGlobal RolloutsSupply ChainFinanceShared-Services

About the role

Key responsibilities & impact

Drive assigned workstreams within SD portions of large-scale SAP S/4HANA implementations, migrations, and global rollouts
Define and maintain global OTC process standards, templates, and governance models
Serve as a primary day-to-day process authority for specific OTC subprocesses, including pricing, order management, delivery, billing, and ATP
Ensure consistent execution of OTC processes across regions and escalate deviations from global templates
Support SD–FI integration, including accurate billing, revenue recognition, and financial postings
Collaborate with Sales, Customer Service, Logistics, Finance, MM, EWM, and Transportation teams on end-to-end order fulfillment
Lead process walkthroughs, requirements clarification sessions, and stakeholder working meetings
Provide hands-on configuration, validation, and troubleshooting within SAP SD
Support end-to-end design activities across pricing, order management, delivery, billing, ATP, and integration points
Coordinate and support unit testing, integration testing, and UAT
Maintain process documentation and guide business teams in developing SOPs and work instructions
Identify process gaps and improvement opportunities and propose SAP best-practice solutions
Contribute to global workshops, requirements capture, and enterprise process alignment
Support continuous improvement initiatives and the global OTC roadmap

Requirements

What you’ll need

Bachelor’s degree in Business, Supply Chain, Finance, or Information Systems
7+ years of SAP SD / OTC experience, including SAP S/4HANA implementations or migrations
Knowledge of SAP S/4HANA Sales & Distribution and Order-to-Cash processes
Strong understanding of SD–FI integration, including billing and revenue flows
Advanced English (C1)
Ability to communicate complex topics clearly to technical and non-technical audiences
Experience supporting OTC processes in manufacturing, distribution, or shared-services environments
Experience in manufacturing, life sciences, or global distribution environments
Strong executive communication, presentation, and stakeholder management skills
Ability to identify opportunities for improvement and make constructive suggestions for change
Eligibility to work in the country where the position is based

Benefits

Comp & perks

Anticipated travel of 20-30% in normal circumstances