Customer Service Specialist

Dentsply Sirona

. Provide end-to-end support for customer inquiries, including order placement, order status, product availability, pricing, shipping, returns, credits, and account-related requests .

Posted 11/9/2026full-timeCharlotte • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Service processes, including order-to-cash management and conflict resolution, while effectively collaborating with cross-functional teams. Proficient in utilizing SAP-S4 and Salesforce to enhance customer interactions and drive continuous improvement initiatives.

Highest-signal resume keywords

Customer Service Process KnowledgeSAP-S4 ExperienceSalesforce ExperienceAnalytical And Problem-Solving SkillsCross Functional Team/Project Management Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order-To-Cash ManagementConflict ResolutionDocumentation MaintenanceBasic Arithmetic SkillsMicrosoft Office SkillsContact Management Systems ExperienceOrder Processing Systems ExperienceAttention To DetailDecision-Making SkillsNegotiation Skills

Soft Skills

Interpersonal Communication SkillsOrganizational SkillsMultitasking SkillsCustomer OrientationRelationship-Building Skills

Tools & Technologies

SAP-S4SalesforceMicrosoft WordMicrosoft ExcelMicrosoft PowerPointInternet ApplicationsEmail Applications

Industry Keywords

Customer ServiceCall Center SupportContinuous ImprovementService Level ObjectivesQuality Objectives

About the role

Key responsibilities & impact

Provide end-to-end support for customer inquiries, including order placement, order status, product availability, pricing, shipping, returns, credits, and account-related requests
Manage complex customer situations requiring research, coordination, or follow-through
Own customer inquiries through resolution with timely communication and minimal handoffs
Review orders and requests for accuracy and proactively identify issues, delays, or required actions
Partner with Sales, Supply Chain, Finance, Logistics, and other internal teams
Apply knowledge of Customer Service processes, policies, systems, products, and business requirements
Guide Customer Service colleagues on processes, systems, and complex customer situations
Identify recurring issues, process gaps, and improvement opportunities; escalate trends as appropriate
Maintain accurate documentation of customer interactions, transactions, and resolutions
Support new processes, system implementations, training, cross-training, and continuous improvement initiatives
Handle escalated or business-critical customer situations with urgency and follow-through
Contribute to service level, quality, productivity, and customer-experience objectives
Perform additional responsibilities as assigned

Requirements

What you’ll need

High school diploma or GED or equivalent combination of education and experience
Bachelor’s degree preferred
Minimum of 2 years of experience in Customer Service call center support preferred
Cross Functional team/Project Management experience
Experience in resolving conflicts
SAP-S4 experience preferred
Salesforce experience preferred
Strong interpersonal communication skills with internal and external customers
Strong analytical and problem-solving skills
Strong organizational and multitasking skills
Effective decision-making and negotiation skills
Strategic planning and excellent attention to detail
Order-to-cash and Customer Service process knowledge
Strong customer orientation and relationship-building skills
Ability to handle multiple tasks simultaneously
Ability to use a headset for phone
Ability to work independently and in a team environment
Commitment to timely and consistent attendance
Intermediate Microsoft Office skills: Word, Excel, and PowerPoint
Experience with contact management systems and order processing systems
Internet and email application proficiency
Ability to perform basic arithmetic and calculate discounts, interest, commissions, and percentages
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to respond effectively to customer inquiries and complaints
Ability to apply common-sense reasoning, define problems, collect data, establish facts, and draw valid conclusions
Eligibility to work in the country where the position is based

Benefits

Comp & perks

Equal Opportunity Employer
Accommodation assistance available for applicants with disabilities
Infrequent travel, less than 5%