Customer Service Specialist – Dealer Support

Dentsply Sirona

. Provide end-to-end support for dealer and distributor inquiries, including order placement, order status, availability, pricing, shipping, returns, credits, and account-related requests .

Posted 11/9/2026full-timeCharlotte • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Service processes, including order-to-cash management and conflict resolution, while effectively collaborating with cross-functional teams to enhance service efficiency and customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceSAP-S4 ExperienceSalesforce ExperienceAnalytical Problem-Solving SkillsCross-Functional Team Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order Processing SystemsContact Management SystemsBasic Mathematical CalculationsOrder-To-Cash ProcessesDocumentation Maintenance

Soft Skills

Interpersonal Communication SkillsOrganizational SkillsDecision-Making SkillsNegotiation SkillsRelationship-Building Skills

Tools & Technologies

Microsoft OfficeInternet ApplicationsEmail Applications

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer ServiceDealer SupportProcess ImprovementFast-Paced EnvironmentCustomer Orientation

About the role

Key responsibilities & impact

Provide end-to-end support for dealer and distributor inquiries, including order placement, order status, availability, pricing, shipping, returns, credits, and account-related requests
Manage complex customer situations requiring research, coordination, or follow-through
Review order information for accuracy and proactively identify potential issues or delays
Partner with Sales, Supply Chain, Finance, Logistics, and other internal teams to resolve dealer issues
Own customer inquiries through resolution and minimize unnecessary transfers
Serve as a knowledgeable resource on Customer Service processes, policies, systems, and dealer-specific requirements
Guide and support other Customer Service team members on dealer-related processes and complex transactions
Identify recurring issues, process gaps, and opportunities to improve service, efficiency, and first-contact resolution
Maintain accurate documentation of customer interactions, transactions, issues, and resolutions
Support process improvements, system changes, training initiatives, and Customer Service transformation activities
Escalate business-critical customer or order issues while maintaining ownership and communication through resolution
Perform additional responsibilities as assigned

Requirements

What you’ll need

High school diploma or GED or equivalent combination of education and experience
Bachelor’s degree preferred
A minimum of 3 years of experience in Customer Service call center support preferred
Cross Functional team/Project Management experience
Experience in resolving conflicts
SAP-S4 experience preferred
Salesforce experience preferred
Strong interpersonal communication skills, both on and off the phone
Strong analytical and problem-solving skills
Strong organizational and multitasking skills
Effective decision-making and negotiation skills
Strategic planning and excellent attention to detail
Advanced knowledge of order-to-cash and Customer Service processes
Strong customer orientation and relationship-building skills
Ability to handle multiple tasks simultaneously
Ability to work in a fast-paced and demanding environment
Ability to use a headset for phone
Ability to work independently and in a team environment
Intermediate Microsoft Office skills: Word, Excel, and PowerPoint
Contact management systems experience
Order processing systems experience
Internet and email applications proficiency
Ability to perform basic mathematical calculations and apply discounts, interest, commissions, and percentages
Strong business acumen
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to respond effectively to customer inquiries and complaints
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to solve practical problems and interpret written, oral, diagram, or schedule-based instructions
Must be eligible to work in the country where the position is based

Benefits

Comp & perks

Travel is infrequent – less than 5%
Equal Opportunity Employer
Disability accommodation assistance available for completing the online application