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Global Head of Service and Customer Experience
Dentsply Sirona. Define the future vision for Service & Customer Experience .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and executing strategies for global service businesses, leveraging customer insights to create innovative service offerings and drive customer engagement. Proven ability to lead cross-functional initiatives that deliver measurable business impact in the medical device or pharmaceutical sectors.
Highest-signal resume keywords
Global Service Business StrategyCustomer Experience TransformationCross-Functional LeadershipMarketing and Product ManagementMultinational Company Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Offering DevelopmentCommercial Strategy InfluenceCustomer EngagementBusiness EconomicsHealth Economics
Soft Skills
Influencing SkillsCollaborationInnovation Mindset
Industry Keywords
Medical Device SectorPharmaceutical SectorGrowth OpportunitiesRecurring RevenueMarket Organizations
About the role
Key responsibilities & impact- Define the future vision for Service & Customer Experience
- Identify new growth opportunities and develop innovative service offerings
- Build and scale a global service business
- Develop the strategy and roadmap for a global service business
- Transform customer insights into new services, solutions, and business opportunities
- Influence commercial strategy, customer engagement, and portfolio development globally
- Partner with senior leaders across Marketing, Sales, Innovation, and Market Organizations
- Drive services, solutions, and customer experiences that create value beyond products
- Unlock recurring revenue opportunities and strengthen competitive advantage globally
- Lead cross-functional initiatives that deliver measurable business impact
Requirements
What you’ll need- Academic background (M.Sc./B.Sc.) in Marketing, Product Management, Business Economics, Health Economics, or equivalent relevant experience
- At least 5 years of experience working in or with local or global marketing, product management, innovation processes, and/or sales
- Full professional proficiency in English, both written and spoken
- Experience in a multinational company, preferably in the medical device or pharmaceutical sector
- All selected candidates must have the right to work in the country where the position is based