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Global Head of Service, Customer Experience
Dentsply Sirona. Define the future vision for Service & Customer Experience .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and executing strategies for Service and Customer Experience, leveraging customer insights to create innovative service offerings and drive growth in a global service business. Proven ability to collaborate with senior leaders across various functions to influence commercial strategy and enhance customer engagement.
Highest-signal resume keywords
Service And Customer Experience StrategyGlobal Marketing And Product ManagementCross-Functional LeadershipCustomer Insights TransformationMultinational Company Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business EconomicsHealth EconomyInnovation ProcessesSales StrategyService Offering Development
Soft Skills
Influencing SkillsCollaborationCommunication
Industry Keywords
Medical Device SectorPharmaceuticalsGrowth OpportunitiesRecurring RevenueCompetitive Advantage
About the role
Key responsibilities & impact- Define the future vision for Service & Customer Experience
- Identify new growth opportunities and develop innovative service offerings
- Build and scale a global service business
- Develop the strategy and roadmap for the global service business
- Transform customer insights into new services, solutions and business opportunities
- Influence commercial strategy, customer engagement and portfolio development globally
- Partner with senior leaders across Marketing, Sales, Innovation and Market Organizations
- Drive recurring revenue opportunities and strengthen competitive advantage
- Lead cross-functional initiatives that deliver measurable business impact
Requirements
What you’ll need- An academic background (M.Sc./B.Sc.) in Marketing, Product Management, Business economics, Health economy or equivalent relevant experience
- At least 5 years of experience working in/with local or global marketing, product management and/or innovation processes and/or sales
- Full command of the English language, both written and spoken
- Multinational company experience, preferably from the medical device sector or pharmaceuticals
- Eligibility to work in the country the position is based