Quality Specialist, Complaints

Dentsply Sirona

. Review, assess, and investigate product complaints related to the Dentsply Implants portfolio .

Posted 10/27/2026contractBensheim • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in complaint handling, investigations, and quality management within the medical device sector, ensuring compliance with ISO 13485 and 21 CFR regulations. Strong analytical skills support effective data analysis and risk management initiatives.

Highest-signal resume keywords

Complaint HandlingQuality Management SystemsISO 13485Data AnalysisRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Complaint InvestigationCAPAPost-Market ActivitiesTechnical EvaluationsRisk Management

Soft Skills

Analytical SkillsProblem-SolvingCollaboration

Tools & Technologies

DatabasesData Analysis Tools

Industry Keywords

Medical DeviceHealthcareRegulated IndustryQuality Signals

About the role

Key responsibilities & impact

Review, assess, and investigate product complaints related to the Dentsply Implants portfolio
Evaluate complaint information and determine and apply appropriate investigation strategies based on product risk
Prioritize complaint cases and initiate escalation activities when required, including support of S-PSC evaluations and market actions
Collaborate with manufacturing sites and cross-functional teams to identify potential product, process, or manufacturing-related issues
Perform technical evaluations of returned products and document investigation outcomes in accordance with applicable procedures and regulatory requirements
Support complaint trending activities and data analysis to identify potential quality signals and improvement opportunities
Provide complaint-related input to Risk Management, Post-Market Surveillance, and product improvement initiatives
Maintain compliance with applicable regulations, standards, and internal quality requirements
Report directly to the Quality Manager Complaints and Statistics

Requirements

What you’ll need

Bachelor's degree in Engineering, Life Sciences, Quality Management, or an equivalent combination of education and professional experience
Experience in a highly regulated industry, preferably within the medical device or healthcare sector
Knowledge of quality management systems and relevant regulatory requirements, including ISO 13485 and 21 CFR
Experience in complaint handling, investigations, CAPA, post-market activities, or quality engineering is an advantage
Strong analytical and problem-solving skills with the ability to interpret complex technical information
Fluent English language skills, both written and spoken
Proficiency in working with databases and data analysis tools
Eligibility to work in Germany