Technical Support Specialist

Dentsply Sirona

. Provide technical and application support primarily by phone to system users and technicians .

Posted 10/8/2026full-timeCharlotte • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and servicing computer hardware, Windows Operating Systems, and electromechanical equipment, while providing exceptional technical support and customer service. Capable of guiding users through installation and repair processes, ensuring effective communication and documentation.

Highest-signal resume keywords

Troubleshooting Computer HardwareWindows Operating SystemsInstallation and Troubleshooting of Computer NetworksTechnical SupportCustomer Interaction

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical SupportInstallationRepairElectromechanical Equipment ServicingDocumentationProblem DiagnosisRemedial ActionsCustomer TrainingNetwork Troubleshooting

Soft Skills

CommunicationCustomer ServiceCollaborationInstructionProblem-Solving

Certifications & Qualifications

Valid Passport

Industry Keywords

Technical SupportApplication SupportService CallsCross-Functional PartnerQuality Standards

About the role

Key responsibilities & impact

Provide technical and application support primarily by phone to system users and technicians
Maintain technical knowledge of assigned products to install, operate, troubleshoot, and repair equipment
Guide customers with installation, operation, troubleshooting, and repair assistance
Diagnose hardware, software, operator, and system problems
Recommend or perform remedial actions to correct problems
Provide updates, status, and completion information to managers, tracking systems, and users
Document product issues, concerns, and customer complaints according to procedures and quality standards
Serve as a technical resource and cross-functional partner to internal departments
Provide instruction and training to customers and dealer personnel
Travel for service calls on equipment local dental service technicians could not repair
Work on special projects and perform other duties supporting technical service

Requirements

What you’ll need

Associate's degree or equivalent from a two-year college and a minimum of two years related experience or equivalent combination of education and experience
Experience troubleshooting computer hardware, Windows Operating Systems, and applications
Experience installing and troubleshooting computer networks
Experience troubleshooting and servicing electromechanical equipment is a plus
Direct customer interaction by phone or in person is a plus
Ability to travel 10% to 50%, depending on role
Must have or be able to obtain a valid passport for limited international travel
Must be eligible to work in the country where the position is based