Associate Manager, CRM & Loyalty

dentsu Austria

. Provide consulting services and delivery excellence in the CRM domain .

Posted 9/22/2026full-timeBelgrade • SerbiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in CRM strategy, implementation, and digital transformation, with a strong focus on managing consulting teams and delivering tailored solutions. Capable of advising clients on best practices and optimizing business processes through effective collaboration and insights.

Highest-signal resume keywords

CRM StrategyCRM ImplementationAdobe Platform ExpertiseSalesforce Platform ExpertiseSitecore Platform Expertise

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Requirements EngineeringFunctional SpecificationsBusiness Requirements GatheringDigital Transformation StrategiesCRM Data Insights

Soft Skills

Client Relationship ManagementTeam LeadershipMentoringCollaborationCommunication

Industry Keywords

Digital ProjectsConsulting ServicesCustomer InteractionsBusiness ProcessesDigital Trends

Tech Stack

Tools & technologies

Sitecore

About the role

Key responsibilities & impact

Provide consulting services and delivery excellence in the CRM domain
Act as a trusted advisor to clients and co-build impact and value within digital transformation initiatives
Drive CRM strategy and advise on best practices
Oversee implementation of tailored CRM solutions that optimize customer interactions and streamline business processes
Lead CRM implementation projects and serve as the primary client contact
Manage client expectations and ensure satisfaction
Coordinate CRM teams and other team members for seamless delivery
Develop reports and provide CRM-data insights for business decisions
Continuously evaluate and optimize CRM systems
Manage a team of consultants working on digital CRM projects
Develop digital transformation strategies, concepts, and specifications for innovative platform solutions
Contribute to winning new clients and developing existing ones
Advise clients on digital-roadmap opportunities through value generation
Mentor junior colleagues on project work and career development
Create and manage the business backlog and help drive prioritization
Support client pitches and business-development activities as a subject matter expert
Support customers throughout different phases of digital projects
Build the business bridge between internal and client stakeholders
Prepare and facilitate client workshops for idea creation and requirements engineering
Stay updated on digital trends and assess their impact on clients’ businesses

Requirements

What you’ll need

Experience managing CRM consulting teams and digital projects
Recognized expertise in at least one relevant vertical, technology, or topic
Expertise in CRM strategy, best practices, and CRM implementation
Requirements engineering and functional specifications for Adobe, Salesforce, or Sitecore platforms
Ability to document and manage functional and non-functional requirements through brainstorming sessions, interviews, and workshops
Ability to gather business requirements and translate them into workable digital solution specifications
Ability to define and enhance industry-specific business processes
Ability to advise clients on business, communication, and process aspects
Ability to collaborate with development, UX/Design, and content teams
Knowledge of digital trends and their impact on clients’ businesses