Director, Product Automation

dentsu Austria

. Own ICUC's automation and AI strategy as it applies to products and service delivery .

Posted 10/8/2026full-timeRemote • United StatesLead💰 $110,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing automation and AI strategies, with a focus on product design, cross-functional collaboration, and measurable operational impact. Proven ability to mentor teams and drive adoption of innovative tools and processes within a service-oriented environment.

Highest-signal resume keywords

Automation Strategy DevelopmentAI Product DesignCross-Functional CollaborationCommunity Management ToolsOperational Impact Measurement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AutomationAI StrategyProduct DevelopmentData ReportingProcess Building

Soft Skills

MentoringInfluencingCollaboration

Tools & Technologies

Social Media PlatformsCommunity Management ToolsMartech Platforms

Industry Keywords

Service DeliveryAgency EnvironmentMartechSocial Listening

About the role

Key responsibilities & impact

Own ICUC's automation and AI strategy as it applies to products and service delivery
Evaluate, pilot, and select tools and technologies for community management, strategy, insights, monitoring, and social listening
Define a standardized, scalable automation blueprint for ICUC's service offerings
Build reporting infrastructure to measure automation impact, including efficiency gains, quality, and margin
Treat automation and AI capability as a product to be designed, tested, and iterated
Partner with Operations, Product Marketing, and Growth on go-to-market positioning and messaging
Collaborate with Marketing on brand and content strategy
Drive adoption of new tools and workflows across delivery, operations, and client success teams
Represent automation and AI strategy at the leadership table
Build and champion ICUC's company-wide "AI-enabled, human-powered" narrative
Mentor and influence teams across the business to build automation literacy and confidence

Requirements

What you’ll need

Proven experience building or scaling a product, automation, or AI/technology strategy function, ideally within a services, agency, or martech environment
Track record of taking automation or AI capability from concept to measurable operational impact
Strong cross-functional collaboration skills
Familiarity with social media, community management, or social listening platforms is a strong asset
Experience navigating reporting and data limitations of enterprise martech platforms and building workarounds or systems to close those gaps
Product-innovation mindset
Ability to build structure and process as a founding leader in a new function

Benefits

Comp & perks

Flexible working arrangements
In-person collaboration
Remote designation for employees outside a commutable hub-office range, depending on role and business needs
Reasonable accommodation for disabilities and disabled veterans