Director, Product Automation

dentsu Austria

. Own ICUC's automation and AI strategy as it applies to products and service delivery .

Posted 10/5/2026full-timeRemote • CanadaLead💰 CA$110,000 - CA$135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing automation and AI strategies, with a focus on product design, operational impact, and cross-functional collaboration. Proven ability to mentor teams and drive adoption of innovative tools and workflows in a martech environment.

Highest-signal resume keywords

Automation Strategy DevelopmentAI Product DesignCross-Functional CollaborationCommunity Management ToolsOperational Impact Measurement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AutomationAI StrategyProduct DevelopmentData ReportingOperational Efficiency

Soft Skills

MentoringInfluencingCollaboration

Tools & Technologies

Social Media PlatformsCommunity Management ToolsMartech Platforms

Industry Keywords

ServicesAgencyMartechSocial ListeningProduct Innovation

About the role

Key responsibilities & impact

Own ICUC's automation and AI strategy as it applies to products and service delivery
Evaluate, pilot, and select tools and technologies for community management, strategy, insights, monitoring, and social listening
Define a standardized, scalable automation blueprint for ICUC's service offerings
Build reporting infrastructure to measure efficiency gains, quality, and margin
Treat automation and AI capability as a product to be designed, tested, and iterated
Partner with Operations, Product Marketing, and Growth on go-to-market positioning and messaging
Collaborate with Marketing on brand and content strategy
Drive adoption of new tools and workflows across delivery, operations, and client success teams
Represent automation and AI strategy at the leadership table
Build a company-wide narrative for "AI-enabled, human-powered"
Mentor and influence teams to build automation literacy and confidence

Requirements

What you’ll need

Proven experience building or scaling a product, automation, or AI/technology strategy function, ideally within a services, agency, or martech environment
Track record of taking automation or AI capability from concept to measurable operational impact
Strong cross-functional collaboration skills
Familiarity with social media, community management, or social listening platforms is a strong asset
Experience navigating reporting and data limitations of enterprise martech platforms and building workarounds or systems to close those gaps
Product-innovation mindset
Ability to operate as a founding leader in a new function and build structure and process independently

Benefits

Comp & perks

Medical benefits
Dental benefits
RRSP
Paid time off
Other benefits available to permanent employees
Accessibility accommodations throughout the recruitment process