Director – Promotions and Loyalty Strategy

dentsu Austria

. Lead consulting engagement delivery with cross-functional teams across discovery, strategy, program design, user experience, business case, and road-mapping .

Posted 9/21/2026full-timeRemote • United StatesLead💰 $113,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Expertise in loyalty marketing, customer engagement, and CRM, combined with strong analytical skills to derive data-driven recommendations and create impactful client deliverables. Proven ability to lead cross-functional teams and build client relationships while maintaining a focus on customer strategy and experience management.

Highest-signal resume keywords

Loyalty MarketingCustomer Experience ManagementData-Driven RecommendationsStrategic Marketing LeadershipPowerPoint Presentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loyalty MarketingRetention StrategyCustomer EngagementCustomer StrategyCRMData AnalyticsQuantitative AnalysisBusiness Case DevelopmentProgram Performance EvaluationStrategic Thinking

Soft Skills

LeadershipCollaborationCreativityCommunicationGrowth Mindset

Industry Keywords

Management ConsultingStrategic Marketing AgencyFortune 500Client RelationshipsCross-Functional TeamsUser ExperienceBusiness CaseThought LeadershipTrendsBest Practices

About the role

Key responsibilities & impact

Lead consulting engagement delivery with cross-functional teams across discovery, strategy, program design, user experience, business case, and road-mapping
Apply expertise in loyalty marketing, retention marketing, customer engagement, customer experience, customer strategy, and CRM to deliver client value
Define strategies that create customer-lifecycle engagement and sustainable emotional connections between consumers and brands
Use data and analytics to identify program opportunities, define the business case, and outline success measures
Build internal partnerships across creative, technology, data insights, and account management
Develop client relationships and influence key client decision-makers
Build and maintain loyalty-domain subject expertise, including trends, best practices, and thought leadership

Requirements

What you’ll need

7+ years of experience in a strategic role at a management consulting firm, strategic marketing agency, or in marketing strategy / customer strategy leadership for a Fortune 500 company
Demonstrated experience and expertise in a combination of loyalty marketing, retention strategy, customer experience management, customer engagement, customer strategy, and CRM
Strategic thinker able to derive and synthesize insights to provide comprehensive analysis and actionable recommendations for impactful client-facing deliverables
Accomplished in combining creativity and critical analysis to storyline recommendations to marketing leaders
Well-developed PowerPoint skills to create compelling presentations with a strong narrative and effective communication skills to engage senior clients
Demonstrated analytical approach with strong quantitative skill set to derive data-driven recommendations, inform the financial business case, and evaluate program performance
Highly collaborative, with strong leadership ability
Proven growth mindset; eager and fast to learn, adept in taking on new challenges, and committed to enabling continuous improvement
Diligent, disciplined, and accountable; comfortable performing at a high level in a dynamic, sometimes ambiguous, deadline-driven environment

Benefits

Comp & perks

Medical, vision, and dental insurance
Life insurance
Short-term and long-term disability insurance
401k
Flexible paid time off
At least 15 paid holidays per year
Paid sick and safe leave
Paid parental leave