Program Director

dentsu Austria

. Direct a portfolio of enterprise-level programs for one or more Fortune 500 clients .

Posted 9/18/2026full-timeRemote • Maryland • United StatesLead💰 $73 - $120 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing enterprise-level programs with a focus on digital transformation, customer experience, and data analytics. Proven ability to lead cross-functional teams, drive operational efficiency, and deliver measurable business outcomes while ensuring compliance and stakeholder satisfaction.

Highest-signal resume keywords

Program ManagementAgile/Scrum MethodologiesEnterprise-Level Client EngagementBudget ManagementLeadership and Influencing Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementDigital TransformationData AnalyticsRisk ManagementChange ManagementWaterfall MethodologyAgile MethodologyScrum MethodologyWebsite MigrationsDesign Systems

Soft Skills

Leadership PresenceEmotional IntelligenceCommunication SkillsProblem-SolvingStakeholder Management

Tools & Technologies

WorkfrontJiraConfluenceSmartsheetSalesforceAEM

Certifications & Qualifications

CSMSAFe

Industry Keywords

Fortune 500Digital AgencyConsulting FirmProgram ExecutionClient Satisfaction

Tech Stack

Tools & technologies

AEM

About the role

Key responsibilities & impact

Direct a portfolio of enterprise-level programs for one or more Fortune 500 clients
Define program vision, objectives, and success criteria with client executives and agency leadership
Establish roadmaps integrating workstreams across digital transformation, customer experience, data analytics, and technology implementations
Align programs with client business strategies and deliver measurable ROI and business impact
Lead program steering committees and facilitate strategic decision-making and governance
Manage program interdependencies, risks, and resource conflicts
Partner with Creative, Strategy, Data & Analytics, Technology, and CRM leadership on integrated delivery
Oversee end-to-end program execution against quality, timeline, and budget requirements
Implement governance, escalation, change management, and risk mitigation processes
Monitor program health through dashboards tracking scope, schedule, budget, quality, and client satisfaction
Conduct health assessments and implement corrective actions
Ensure compliance with agency standards, client requirements, and regulatory obligations
Lead crisis management and issue resolution for high-impact challenges
Facilitate post-program retrospectives and capture lessons learned
Manage program budgets and profitability targets
Oversee resource planning and allocation across programs
Drive operational efficiency, continuous improvement, and program profitability
Establish program management methodologies, tools, templates, and standardized frameworks
Implement and optimize technology platforms for program planning, execution, and reporting

Requirements

What you’ll need

Bachelor's degree or equivalent experience
12–15 years of progressive program/project management experience at a digital/technical agency or consulting firm
4–6 years of people management experience
Proven track record managing complex programs valued at $5M–$15M+ individually
Extensive experience with enterprise-level clients and multi-year technical initiatives
History of delivering programs that drive significant business outcomes and client satisfaction
Exceptional leadership presence and influencing skills, comfortable engaging with senior executives
Outstanding written, verbal, and presentation communication skills
Experience leading through ambiguity and complexity in matrixed organizations
Demonstrated emotional intelligence and ability to navigate challenging stakeholder situations
Expert-level knowledge of Waterfall, Agile, Scrum, and hybrid program management methodologies
Advanced proficiency with Workfront, Jira, Confluence, Smartsheet, or similar program management platforms
Experience with Salesforce and AEM implementations
Agile/Scrum certifications (CSM, SAFe, etc.)
Experience leading teams in Agile methodology
Extensive experience at recognized digital and/or technical agencies or top-tier consulting firms
Experience delivering website migrations, design systems, and site implementations
Must be US based
Ability to work in the EST time zone with some flexibility
Travel required on occasion

Benefits

Comp & perks

Paid holidays in accordance with dentsu policy
Safe and sick time