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Senior Manager, Hospitality & Events
dentsu Austria. Own the global registration platform end to end, including builds, updates, data structure, and workflow accuracy .
About the role
Key responsibilities & impact- Own the global registration platform end to end, including builds, updates, data structure, and workflow accuracy
- Create and review registration copy, guest communications, and program descriptions
- Lead the registration team’s workload, priorities, and support for Visa programs year-round
- Manage customer database systems tied to registration, ensuring data quality and scalability
- Handle daily registration operations, including guest list management, attendee communications, and inquiry resolution
- Produce registration reporting, dashboards, and client-ready materials such as guest lists, itineraries, and collateral
- Align cross-functionally with event operations, guest experience, merchandise, and ticketing teams
- Support global merchandise operations, including branding alignment, inventory tracking, and worldwide fulfillment
- Communicate timelines, status, and next steps during client calls and internal meetings
- Continuously improve registration processes, tools, and communication workflows
Requirements
What you’ll need- 5+ years in registration management, database management, ticketing operations, or program operations
- Strong experience with registration platforms, websites, or customer data systems
- Excellent writing skills for registration copy, guest communications, and system content
- High comfort working with structured data, tracking progress, and maintaining accuracy
- Experience supporting senior leaders, executives, or high-profile clients
- Strong organizational skills with the ability to manage multiple programs and communication streams
Benefits
Comp & perks- Medical, vision, and dental insurance
- Life insurance
- Short-term and long-term disability insurance
- 401k
- Flexible paid time off
- At least 15 paid holidays per year
- Paid sick and safe leave
- Paid parental leave
- Flexible holiday package starting at 20 days
- Corporate discounts
- Commuter benefits
- Cell phone reimbursement
- Flexible working arrangements and schedules that promote work/life balance
- Progressive parental and caregiver programs
- Opportunities to give back to the community through global social responsibility efforts
- Discretionary incentive compensation eligibility