Technical Engagement Manager

dentsu Austria

. Oversee production operations for multi-channel marketing solutions .

Posted 10/16/2026full-timeNew York • United StatesMid-LevelSenior💰 $94,000 - $155,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in overseeing multi-channel marketing solutions and managing client delivery teams, ensuring on-time and on-budget project execution while maintaining strong client relationships. Proficient in financial management, compliance with privacy regulations, and leveraging AI tools for operational efficiency.

Highest-signal resume keywords

Client Delivery ManagementFinancial ManagementData Platform KnowledgeCompliance ExpertiseTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client EngagementRevenue ForecastingMargin TrackingSolution ArchitectureData Flow UnderstandingIntegration SpecificationsData Model KnowledgeContractual Commitment ManagementChange ManagementAI Tool Implementation

Soft Skills

Relationship BuildingCoachingCommunicationStrategic AdvisoryProblem Solving

Tools & Technologies

Customer Data PlatformsData PlatformsAI ToolsActivation Platforms

Industry Keywords

Financial ServicesInsuranceRegulated Data EnvironmentsPrivacy RegulationsFCRA CompliancePII HandlingUSPS Requirements

About the role

Key responsibilities & impact

Oversee production operations for multi-channel marketing solutions
Oversee day-to-day operations and teams supporting solutions
Ensure on-time and on-budget delivery of production solutions
Own end-to-end client engagements, including delivery excellence, strategic advisory, and commercial stewardship
Lead client delivery teams of Architects, Data Engineers, Developers, Business Analysts, and Quality Assurance professionals
Build and maintain trusted client relationships and communication cadences
Identify and lead growth pursuits and connect clients to dentsu capabilities
Lead capability, roadmap, discovery, business review, and strategic planning conversations
Translate client business problems into structured data and technology recommendations
Evaluate solution architecture trade-offs and interpret technical artifacts
Surface technical risks, dependencies, and feasibility concerns
Maintain understanding of contractual commitments, scope, SLAs, deliverables, and financial terms
Serve as internal escalation point and external face of accountability for delivery risks
Coach and empower retained teams and pod members
Drive consistent application delivery standards, tooling, and ways of working
Ensure privacy, security, PII handling, data licensing, FCRA, and USPS compliance
Support or lead client audits and compliance reviews
Partner with Account Teams on renewals, retention, account growth, expansion revenue, and margin
Manage revenue forecasting, margin oversight, budget tracking, and change management
Implement efficiency improvements through people, processes, technology, and AI tools
Use AI for research synthesis, meeting preparation, status reporting, client narrative development, and pattern-spotting
Stay current on AI capabilities in client platforms and pursue continuous hands-on learning

Requirements

What you’ll need

5+ years of experience in client delivery (technology services preferred)
2+ years of experience in a client-facing role with demonstrated relationship ownership
Experience supporting or leading technology delivery teams including Business Consultants, Developers, and/or Quality Assurance
Experience with or working knowledge of customer data technologies, including data platforms, Customer Data Platforms (CDPs), identity resolution, or similar
Experience in financial services, insurance, or regulated data environments is a plus
Background in financial management, including revenue forecasting, margin tracking, and resource optimization
Bachelor's degree in a related field
Working knowledge of data platforms and activation platforms
Understanding of solution architecture, technical artifacts, data flows, integration specifications, and data models
Understanding of applicable privacy regulations, client policies, data security, PII handling, credit bureau and third-party data restrictions, FCRA permissible-purpose and prescreen requirements, and USPS requirements
Ability to manage contractual commitments, commercial health, revenue forecasting, margin oversight, budgets, and change management
Commitment to continuous learning and hands-on experimentation with AI tools

Benefits

Comp & perks

Medical, vision, and dental insurance
Life insurance
Short-term and long-term disability insurance
401k
Flexible paid time off
At least 15 paid holidays per year
Paid sick and safe leave
Paid parental leave
Hybrid work arrangement with remote flexibility
In-person collaboration and office attendance opportunities/requirements based on proximity, office, role, and business needs