EUC Modern Workplace Engineer

Dentsu World Services Brazil

. Provide Tier 3 and Tier 4 technical support for Windows, Microsoft Intune, and MECM/SCCM environments .

Posted 9/26/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Provide Tier 3 and Tier 4 technical support for Windows, Microsoft Intune, and MECM/SCCM environments
Administer and maintain endpoint devices and configurations through Microsoft Intune
Manage configuration and compliance policies, device targeting, reporting, and troubleshooting
Manage and troubleshoot Windows Autopilot, including device registration, deployment profiles, pre-provisioning, and build validation
Administer Microsoft Configuration Manager (MECM/SCCM) environments, including clients, deployments, collections, and content distribution
Package, test, and distribute applications using Intune and MECM, including Win32 Apps, MSI/MSIX, and PSAppDeploy
Develop and use PowerShell scripts for automation, remediation, reporting, and operational support
Plan, execute, and monitor update and patching processes for Windows environments and applications
Investigate and resolve incidents through advanced troubleshooting and root cause analysis
Work with incident, problem, and change management processes within an ITIL-aligned framework
Support large-scale endpoint provisioning, configuration, compliance, and security processes
Collaborate with Service Desk, Security, Infrastructure, Applications, and vendor teams
Create and maintain technical documentation, runbooks, and knowledge articles
Contribute to endpoint service automation, standardization, and continuous improvement initiatives
Support initiatives related to device lifecycle management, Windows 11 readiness, and improving the user experience

Requirements

What you’ll need

Hands-on experience administering and supporting Microsoft Intune and/or MECM/SCCM in corporate environments
Strong experience troubleshooting Windows endpoints, including operating systems, drivers, connectivity, authentication, performance, and application distribution
Experience with Windows Autopilot, including device provisioning and deployment processes
Experience packaging and distributing applications using Intune and/or MECM
PowerShell knowledge for automation, troubleshooting, remediation, and operational support
Experience managing updates and patches in Windows environments
Knowledge of Active Directory, Entra ID/Azure AD, Group Policy, and hybrid environment concepts
Knowledge of endpoint security, including BitLocker, security baselines, and Microsoft Defender for Endpoint
Knowledge of Microsoft 365 Apps deployment, updating, and troubleshooting
Experience working with Incident, Problem, and Change Management processes
Ability to perform root cause analysis and propose permanent solutions for recurring issues
Ability to produce technical documentation and runbooks
Advanced English proficiency, with the ability to work in a global environment and communicate with people across different departments and locations
Microsoft certifications related to Endpoint, Modern Desktop, or related areas are a plus
ITIL certification or knowledge is a plus
Knowledge of Microsoft Graph, workflow automation, and APIs is a plus
Experience with Log Analytics and KQL is a plus
Experience with Nexthink is a plus
Experience with CyberArk Endpoint Privilege Manager is a plus
Experience working with Microsoft, hardware manufacturers, and third-party vendors is a plus
Experience in global endpoint lifecycle management environments is a plus
Knowledge of Windows 11 preparation and migration processes is a plus

Benefits

Comp & perks

Collaborative environment built on respect and trust
Global projects and multicultural teams
All the equipment you need to do your job, including a laptop and peripherals
Health and dental insurance
Life insurance
Mental health program
Anywhere office—flexibility to work wherever you need to
VR/VA meal and food allowance through a Flash benefits card
Home office allowance through a Flash benefits card
Mobility allowance through a Flash benefits card
Mentoring program for career development and support
Participation in development tracks, including an allowance to invest in courses and other learning opportunities, plus access to our free platform with a wide range of self-learning courses
English lessons with a private teacher
Awesomeness Committee—exclusive, themed gifts and surprises
Gympass
Flexible working hours (40 hours per week)
100% remote or hybrid work, your choice
Birthday day off
Appreciation—recognition program with the opportunity to give and receive “dentsu dollars” each month