Nurse Advice Line

Denver Health

. Performs telephone triage under demanding, stressful, and repetitious conditions .

Posted 9/15/2026part-timeRemote • Colorado • United StatesJuniorMid-Level💰 $37 - $56 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in telephone triage, patient assessment, and nursing judgment across diverse age groups. Proficient in utilizing computer software for documentation and operational improvements while ensuring quality patient care.

Highest-signal resume keywords

Telephone TriagePatient AssessmentNursing JudgmentBLS-Basic Life SupportRN-Registered Nurse License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient EducationQuality ImprovementDocumentationData CollectionEmergency ResponseNursing PrinciplesComputer SkillsInterdisciplinary CollaborationGuideline SelectionSymptom Evaluation

Soft Skills

InitiativeJudgmentCommunicationLeadershipResourcefulness

Tools & Technologies

Computer SoftwareTriage ProgramsDocumentation Systems

Certifications & Qualifications

BLS-Basic Life SupportRN-Registered Nurse License

Industry Keywords

Neonatal CarePediatric CareAdolescent CareAdult CareGeriatric CareWorker's Compensation Injury ReportingQuality AssuranceHealth History ReviewMedication ReviewAbuse Assessment

About the role

Key responsibilities & impact

Performs telephone triage under demanding, stressful, and repetitious conditions
Collects patient/caller data and makes assessments
Develops working diagnoses and determines interventions and dispositions according to guidelines
Guides patients/callers in evaluating symptoms, treatment effectiveness, and when to call back
Documents symptoms, complaints, nursing assessments, advice, and patient/caller responses
Performs initial assessments for neonatal, pediatric, adolescent, adult, and/or geriatric patients
Differentiates normal from abnormal findings and identifies potential problems
Provides patient/caller education and assesses learning needs
Assesses signs of abuse and makes appropriate referrals
Reviews medications, drug dosages, allergies, health history, and immunization status
Monitors call-queue safety as assigned team leader and acts as liaison for staffing or interdisciplinary issues
Serves as a resource for other staff and provides feedback to supervisors
Selects appropriate guidelines and advises patient/caller disposition
Performs quality improvement, documentation, and audio audits
Adjusts dispositions using nursing judgment based on unique patient/caller situations
Collects data and supports process and operational improvements
Integrates quality assurance findings and new knowledge into practice

Requirements

What you’ll need

Associate's Degree required
Two years of recent nursing experience required
BLS-Basic Life Support (BLS/CPR) from the American Heart Association or American Red Cross required
RN-Registered Nurse license from DORA (Department of Regulatory Agencies) required
Provides age-appropriate triage and treatment dispositions to callers from newborn to adult, including OB and Worker's Compensation Injury Reporting
Utilizes computer software and associated programs to triage and send reports to appropriate agencies or clinics
Uses nursing judgment with computer software to reach appropriate dispositions and care advice
Ability to respond appropriately to emergency situations
Ability to apply nursing principles, practices, and techniques
Ability to exercise initiative and judgment in selecting proper treatment
Ability to use computers and computer systems
Computer skills required
Bilingual skills preferred

Benefits

Comp & perks

Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
100% paid parental leave up to 6 weeks
Immediate eligibility for retirement plans with employer contribution up to 9.5%
Generous medical, dental, vision plans
Employer-paid disability and life insurance
Comprehensive well-being programs including on-site employee fitness center and nationally recognized RESTORE Center
Free RTD EcoPass (public transportation)
Childcare discount programs
Exclusive perks on large brands, travel, and more
Tuition reimbursement and assistance
Education, coaching, and professional development opportunities through the Workforce Development Center
Professional clinical advancement program and shared governance
Public Service Loan Forgiveness (PSLF) eligible employer
Free student loan coaching and assistance navigating the PSLF program
National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer