Denver Health

Pharmacist

• Perform technical tasks within the pharmacy department of the Health Plan under general supervision of the pharmacy technician supervisor
• Answer inbound phone calls
• Make outbound phone calls
• Process faxed, electronic, or verbal prior authorizations
• Perform basic computer system operations
• Work competently in different areas of pharmacy practice
• Apply call center functions and etiquette when taking or making phone calls
• Document all inbound and outbound phone calls
• Implement prior authorization decisions based on criteria and send to clinical review when appropriate
• Triage and escalate prior authorizations, questions, or issues outside the pharmacy technician scope of practice to the direct supervisor or pharmacist on duty

Pharmacy Technician II

Therapist

• Provide culturally competent individual, family, and group psychotherapy under the supervision of a licensed therapist
• Document therapy treatment plans, interventions, and client responses according to state guidelines
• Maintain current clinical supervision records
• Identify patient conditions and problems and determine diagnoses
• Evaluate emotional components and impacts of health issues
• Help clients identify strengths and dysfunctional factors
• Establish detailed and coordinated treatment plans
• Conduct client interviews to obtain health histories and complete intake evaluations
• Perform care plan development, case management, family intervention, and referral work
• Apply evidence-based clinical frameworks to manage and facilitate clinical processes and patient progress
• Manage clinical caseloads and documentation across multiple care modalities
• Support patients in managing or improving psychiatric and substance use disorders, community functioning, and stability

Therapist – Non-licensed

Nurse

• Performs telephone triage under demanding, stressful, and repetitious conditions
• Collects data and makes assessments, develops working diagnoses, determines interventions and dispositions according to guidelines
• Guides callers in evaluating normal and abnormal symptoms, treatment effectiveness, and when to call back
• Documents symptoms, complaints, nursing assessments, advice, and patient/caller responses
• Follows policies, procedures, and protocols to improve healthcare outcomes and access to appropriate care
• Performs initial assessments for neonatal, pediatric, adolescent, adult, and/or geriatric patients
• Differentiates normal from abnormal findings and identifies potential problems
• Educates patients/callers through care advice and confirmation of understanding
• Assesses for signs of abuse and makes appropriate referrals
• Reviews medications, drug dosages, allergies, health history, and immunization status
• Selects appropriate clinical guidelines and advises disposition
• Performs quality improvement, documentation, and audio audits
• Adjusts dispositions based on unique patient/caller needs using nursing judgment
• Collects data and identifies process and operational improvements
• Integrates quality assurance audit findings and new knowledge into practice

Nurse Advice Line, Nights, One Weekend Shift Per Week

Support Engineer

• Perform routine and specialized technical support functions under the supervision of a Registered Nurse
• Transport patients to and from the operating room, Preoperative area, and PACU while ensuring comfort, safety, confidentiality, and privacy
• Assist with lifting, positioning, and transferring patients
• Communicate with Sterile Processing and circulating nurses regarding equipment, positioning devices, supplies, and instrumentation
• Clean, disinfect, stock, and set up operating rooms and assigned areas between cases
• Assist in opening sterile supplies under RN supervision and support timely room turnovers
• Pick cases according to preference cards, including equipment and positioning devices
• Practice OR sanitation, disinfection, infection control, and safety standards
• Operate and monitor sterilization equipment
• Maintain accurate patient status and care records; complete checklists, narratives, and eHR data entry
• Manage patient load and adjust care based on volume, acuity, cases, census, and department needs
• Coordinate care with other departments for timely delivery of services
• Assist with disposition of surgical specimens and hazardous materials
• Participate in emergency response situations under medical staff direction
• Seek assistance when needed and promote support across work groups and departments

Perioperative Support Technician

• Perform routine and specialized technical support functions under the supervision of a Registered Nurse
• Transport patients to and from operating room, preoperative area, and PACU while ensuring comfort, safety, confidentiality, and privacy
• Assist with lifting, positioning, and transferring patients
• Communicate with Sterile Processing and circulating nurses regarding equipment, supplies, instrumentation, and positioning devices
• Check, clean, restock, and organize assigned areas
• Return equipment, supplies, instrumentation, and case carts to appropriate locations
• Clean and set up operating rooms between cases and assist with timely room turnovers
• Open sterile supplies under RN supervision
• Pick surgical cases according to preference cards
• Practice operating room sanitation, disinfection, infection control, and safety standards
• Maintain accurate patient status and care records, complete checklists, write narratives, and enter data into the eHR
• Manage patient workload according to volume, acuity, cases, census, and department needs
• Coordinate care with other departments to ensure timely delivery of services
• Participate in emergency response situations under medical staff direction
• Assist with proper disposition of surgical specimens and hazardous materials
• Seek additional assignments during low volumes and support teamwork across departments

General

• Evaluate, diagnose, treat, and provide consultation to patients of all ages with acute and chronic illnesses under physician direction
• Provide preventative and therapeutic care, including prenatal care, acute care, chronic illness management, injury care, and trained procedures
• Supervise clinical staff in an ambulatory patient setting
• Perform privileged procedures according to Denver Health clinical privileges documentation
• Travel between mobile clinics and locations across the Denver Metro Area
• Participate in community outreach educational programs, educational activities, and community events
• Participate in clinical education of healthcare students as appropriate
• Refer patients to specialists when needed for further diagnosis or treatment
• Work within mobile health centers serving at-risk populations and community settings

Advanced Primary Care Provider

• Perform telephone triage under demanding, stressful, and repetitious conditions
• Collect patient data and make assessments
• Develop working diagnoses and determine interventions and disposition per guidelines
• Instruct patients/callers on evaluating normal and abnormal symptoms, treatment effectiveness, and when to call back
• Document symptoms, complaints, nursing assessments, advice, and patient/caller responses
• Follow policies, procedures, and protocols to improve healthcare outcomes and access
• Perform initial assessments for neonatal, pediatric, adolescent, adult, and geriatric patients
• Evaluate care advice for age appropriateness and differentiate normal from abnormal findings
• Identify learning needs and educate patients/callers through care advice and teach-back
• Assess for signs of abuse and make appropriate referrals
• Review medications, dosages, allergies, health history, and immunization status
• Analyze assessment data and select appropriate guidelines
• Perform QI, documentation, and audio audits
• Advise appropriate disposition and adjust disposition using nursing judgment
• Integrate quality improvement and audit findings into practice
• Identify process and operational improvement opportunities and collect supporting data
• Recognize learning needs and incorporate new knowledge into practice

Nurse Advice Line, Nights, One Weekend Shift

Cancer Registrar

• Maintain the Tumor Registry
• Perform case finding by reviewing provisional pathology logs, death certificates, and diagnostic indices
• Maintain case files with information retrieved through case-finding reviews
• Abstract and code required information in the ERS/Oncolog system
• Perform patient follow-up using imaging, SSI death index, and Vital Records
• Send monthly patient and physician letters
• Submit monthly case transfers to the State Registry
• Submit weekly production logs with production statistics
• Coordinate Tumor Conference and Cancer Committee activities
• Gather positive cases and retrieve pathology and cytology information
• Document patient social information, diagnosis, presenter, and case details
• Prepare, copy, and distribute conference agendas
• Clear abstract errors monthly in ERS/Oncolog
• Submit abstracts to the state and produce statistical reports
• Assist providers with research data through Denver Health’s data warehouse
• Provide medical records and respond to requests in a timely manner
• Identify request details and retrieve relevant Tumor Registry information
• Promote positive relationships with employees, physicians, patients, and visitors
• Maintain patient confidentiality and a secure environment
• Adhere to Denver Health’s mission, values, and attendance guidelines

Cancer Registry Registrar

Call Center Representative

• Answer incoming calls courteously and helpfully using interpretation services when needed
• Perform information lookups using available data sources to provide accurate call resolution
• Fulfill internal and external customer requests, complete transactions, and forward requests when appropriate
• Schedule, reschedule, and cancel appointments according to approved guidelines, provider direction, patient request, and availability
• Document and communicate actions, complete activity reports, and report equipment malfunctions
• Determine customer requirements, answer inquiries, research information, and resolve or appropriately transfer requests
• Resolve customer problems by researching solutions, implementing resolutions, and escalating unresolved issues
• Educate customers about additional services and guide patients to resources
• Gather, verify, and update demographic, financial, guarantor, insurance, and patient information in practice management, electronic health record, and Denver Health applications
• Complete computerized patient scheduling, collect insurance information, obtain pre-certification authorization and benefit information to support billing and payment

Scheduler I, Call Center

Supply Chain

• Serve as intermediary between the Supply Chain Value Stream, clinical departments, vendors, Purchasing, Receiving, Distribution, Accounts Payable, and Infor Cloudsuite ERP
• Document and optimize Supply Chain department processes and interactions involving the ERP, business owners, operators, and system users
• Identify and analyze significant opportunities across Clinical Inventory Access, Purchasing, Vendor Set-ups, Receiving, Distribution, and Accounts Payable
• Review, analyze, and report on Supply Chain data for departments, leadership, and improvement activities
• Act as subject matter expert for Item Master inventory set-ups and process impacts
• Act as subject matter expert for vendor set-ups and process impacts within the ERP
• Act as subject matter expert for EDI (GHX) set-ups and processes
• Plan and implement supply chain optimization projects focused on Item Master, Vendor, and ERM set-ups and updates
• Liaise between Supply Chain and ERP/IT teams regarding Infor Cloudsuite, ERM technology, enhancements, and upgrades
• Report to the Director of Supply Chain
• Participate in testing

Supply Chain Analyst

• Perform dental hygiene assessment, diagnosis, and treatment planning for dental hygiene services
• Provide preventive dentistry
• Complete non-surgical periodontal therapy (NSPT)
• Take digital radiographs for diagnosing periodontal conditions and identifying dental abnormalities
• Complete oral cancer screenings
• Take intraoral images when indicated for referral and follow-up
• Complete a Caries Risk Assessment on all patients
• Complete patient care notes within 72 hours of registration
• Assist with sterile processing preparation
• Fill in at other community dental clinics, Medical-Dental Integration programs, or school-based programs as needed
• Complete preventative prophylaxis cleanings and periodontal maintenance treatment
• Provide oral hygiene instruction, fluoride application, and dental sealant placement
• Prescribe therapeutic agents within scope in collaboration with an attending dentist
• Administer injectable local anesthetic when indicated under indirect supervision
• Apply silver diamine fluoride (SDF) when certified
• Place Interim Therapeutic Restorations (ITR) with required certification and state permit after supervising-dentist prescription
• Complete medical and dental histories and take vital signs when indicated
• Ensure patients' periodontal and dental exams are up to date
• Administer nitrous oxide under direct supervision according to the dental practice act when applicable

Dental Hygienist – PRN

• Provide professional nursing care in accordance with American Nurses Association standards and Code of Ethics
• Provide clinical care in correctional settings at Downtown Detention Center or Denver County Jail
• Provide infant, pediatric, and adult clinical care
• Provide preventive, emergent, crisis-response, triage, acute-care, and behavioral-health care
• Provide specialty care including eating disorders, oncological care, and IV therapy
• Monitor, record, and report symptoms, vital signs, and changes in patient condition
• Maintain accurate, detailed reports and records
• Develop and modify patient care and treatment plans based on patient responses and conditions
• Consult and coordinate with healthcare team members to assess, plan, implement, and evaluate care
• Monitor diet and physical activity
• Direct and supervise less-skilled nursing and healthcare personnel
• Prepare patients for and assist with examinations and treatments
• Assess individuals, families, and communities for potential health or safety problems
• Provide health education, disease prevention, and aftercare instruction
• Administer nursing care to ill, injured, convalescent, or disabled patients
• Administer, document, and reassess medications
• Perform Lead/Relief Charge Nurse duties
• Apply environmental awareness, critical thinking, and decisive decision-making in a high-security correctional environment

RN Registered Nurse, Corrections, Nights

• Perform telephone triage under demanding, stressful, and repetitious conditions
• Collect patient/caller data and make assessments
• Develop working diagnoses and determine interventions and disposition according to guidelines
• Instruct patients/callers on evaluating normal and abnormal symptoms, treatment effectiveness, and when to call back
• Document symptoms, complaints, nursing assessments, advice, and patient/caller responses
• Perform initial assessments for neonatal, pediatric, adolescent, adult, and/or geriatric patients
• Differentiate normal from abnormal findings and identify potential problems
• Identify learning needs and educate patients/callers through care advice
• Assess for signs of abuse and make appropriate referrals
• Review medications, drug dosages, allergies, health history, and immunization status
• Monitor call queue safety as assigned and act as liaison for staffing or interdisciplinary issues
• Serve as a resource for other staff and provide feedback to supervisors
• Select appropriate guidelines based on assessment data
• Perform quality improvement, documentation, and audio audits
• Adjust dispositions according to unique patient/caller needs using nursing judgment
• Collect data and identify process and operational improvements
• Integrate quality assurance audit findings and new knowledge into practice

Nurse Advice Line

Psychologist

• Provide clinical supervision, mentorship, and guidance to APPs within the department
• Manage day-to-day clinical and administrative activities supporting the team
• Provide doctoral-level individual and/or group psychotherapy as assigned
• Conduct psychological assessments, including achievement, cognitive, and/or personality assessments
• Coordinate cases and provide case management
• Provide psychotherapy for individuals, groups, couples, and/or families
• Generate timely documentation of clinical psychological services and psychological assessment reports in the medical record
• Teach and supervise psychology practicum students, doctoral interns, and postdoctoral fellows in collaboration with psychology training programs
• Collect information and provide input for annual performance reviews and corrective actions
• Direct regular multidisciplinary team meetings
• Monitor caseload distribution and effective management of active patients
• Assist in developing behavior management plans for patients
• Audit clinical documentation
• Develop and manage standards of work
• Align team members with Denver Health and departmental strategic initiatives
• Track data

Lead Psychologist – Healthy World

• Perform telephone triage under demanding, stressful, and repetitious conditions
• Collect patient/caller data and make assessments
• Develop working diagnoses and determine interventions and disposition according to guidelines
• Instruct patients/callers on evaluating symptoms, treatment effectiveness, and when to call back
• Document symptoms, complaints, nursing assessments, advice, and patient/caller responses
• Perform initial assessments for neonatal, pediatric, adolescent, adult, and geriatric patients
• Differentiate normal from abnormal findings and identify potential problems
• Provide patient/caller education and assess learning needs
• Assess for signs of abuse and make appropriate referrals
• Review medications, drug dosages, allergies, and immunization status
• Monitor call-queue safety as assigned team leader and act as liaison for staffing or interdisciplinary issues
• Serve as a resource for staff and provide feedback to supervisors
• Select appropriate guidelines and dispositions, using nursing judgment to adjust dispositions when needed
• Perform quality improvement, documentation, and audio audits
• Integrate audit findings and new knowledge into practice
• Identify process and operational improvements and collect supporting data