Nurse Advice Line

Denver Health

. Perform telephone triage under demanding, stressful, and repetitious conditions .

Posted 9/15/2026part-timeRemote • Colorado • United StatesJuniorMid-Level💰 $37 - $56 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in telephone triage, patient assessment, and nursing judgment across all age groups, ensuring appropriate treatment dispositions and effective communication. Proficient in utilizing computer software for documentation and quality improvement in a fast-paced healthcare environment.

Highest-signal resume keywords

Telephone TriagePatient AssessmentNursing JudgmentBLS CertificationRN License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient EducationSymptom EvaluationQuality ImprovementDocumentationInitial Assessments

Soft Skills

Interpersonal CommunicationInitiativeJudgment

Tools & Technologies

Computer SoftwareElectronic Health Records

Certifications & Qualifications

BLS CertificationRN License

Industry Keywords

Neonatal CarePediatric CareAdolescent CareAdult CareGeriatric Care

About the role

Key responsibilities & impact

Perform telephone triage under demanding, stressful, and repetitious conditions
Collect patient/caller data and make assessments
Develop working diagnoses and determine interventions and disposition according to guidelines
Instruct patients/callers on evaluating symptoms, treatment effectiveness, and when to call back
Document symptoms, complaints, nursing assessments, advice, and patient/caller responses
Perform initial assessments for neonatal, pediatric, adolescent, adult, and geriatric patients
Differentiate normal from abnormal findings and identify potential problems
Provide patient/caller education and assess learning needs
Assess for signs of abuse and make appropriate referrals
Review medications, drug dosages, allergies, and immunization status
Monitor call-queue safety as assigned team leader and act as liaison for staffing or interdisciplinary issues
Serve as a resource for staff and provide feedback to supervisors
Select appropriate guidelines and dispositions, using nursing judgment to adjust dispositions when needed
Perform quality improvement, documentation, and audio audits
Integrate audit findings and new knowledge into practice
Identify process and operational improvements and collect supporting data

Requirements

What you’ll need

Associate's Degree Required
Two years of recent nursing experience Required
BLS-Basic Life Support (BLS/CPR) from the American Heart Association or American Red Cross Required
RN-Registered Nurse license from DORA - Department of Regulatory Agencies Required
Provides age appropriate triage and treatment dispositions to all callers from newborn to Adult, including OB and Worker's Compensation Injury Reporting
Utilizes computer software and associated programs to triage and send reports to appropriate agencies or clinics
Uses nursing judgment as an adjunct to the computer Software Program to reach appropriate dispositions and care advice
Ability to respond appropriately to emergency situations
Ability to apply nursing principles, practices and techniques
Ability to exercise initiative and judgment in selecting proper treatment
Ability to use computers and computer systems
Computer skills required
Bilingual skills preferred

Benefits

Comp & perks

Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
100% paid parental leave up to 6 weeks
Immediate eligibility for retirement plans with employer contribution up to 9.5%
Generous medical, dental, vision plans
Employer paid disability and life insurance
Comprehensive well-being programs including on-site employee fitness center and nationally recognized RESTORE Center
Free RTD EcoPass (public transportation)
Childcare discount programs and exclusive perks on large brands, travel, and more
Tuition reimbursement and assistance
Education, coaching, and professional development opportunities through the Workforce Development Center
Professional clinical advancement program and shared governance
Public Service Loan Forgiveness (PSLF) eligible employer
Free student loan coaching and assistance navigating the PSLF program
National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer