Nurse Advice Line

Denver Health

. Perform telephone triage under demanding, stressful, and repetitious conditions .

Posted 9/15/2026part-timeRemote • Colorado • United StatesJuniorMid-Level💰 $37 - $56 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in telephone triage, patient assessment, and nursing judgment across diverse age groups, ensuring appropriate treatment dispositions and quality care. Proficient in utilizing computer systems for documentation and reporting while adhering to established guidelines and protocols.

Highest-signal resume keywords

Telephone TriagePatient AssessmentNursing JudgmentBLS CertificationRN License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Data CollectionWorking Diagnosis DevelopmentSymptom EvaluationQuality ImprovementDocumentation Skills

Soft Skills

Communication SkillsInterpersonal SkillsInitiativeJudgment

Tools & Technologies

Computer SoftwareReporting Systems

Certifications & Qualifications

BLS CertificationRN License

Industry Keywords

Neonatal CarePediatric CareAdolescent CareAdult CareGeriatric Care

About the role

Key responsibilities & impact

Perform telephone triage under demanding, stressful, and repetitious conditions
Collect patient/caller data and make assessments
Develop working diagnoses and determine interventions and disposition according to guidelines
Instruct patients/callers on evaluating normal and abnormal symptoms, treatment effectiveness, and when to call back
Document symptoms, complaints, nursing assessments, advice, and patient/caller responses
Perform initial assessments for neonatal, pediatric, adolescent, adult, and/or geriatric patients
Differentiate normal from abnormal findings and identify potential problems
Identify learning needs and educate patients/callers through care advice
Assess for signs of abuse and make appropriate referrals
Review medications, drug dosages, allergies, health history, and immunization status
Monitor call queue safety as assigned and act as liaison for staffing or interdisciplinary issues
Serve as a resource for other staff and provide feedback to supervisors
Select appropriate guidelines based on assessment data
Perform quality improvement, documentation, and audio audits
Adjust dispositions according to unique patient/caller needs using nursing judgment
Collect data and identify process and operational improvements
Integrate quality assurance audit findings and new knowledge into practice

Requirements

What you’ll need

Associate's Degree required
Two years of recent nursing experience required
BLS-Basic Life Support (BLS/CPR) certification through the American Heart Association or American Red Cross required
RN-Registered Nurse license through the Colorado Department of Regulatory Agencies required
Provides age-appropriate triage and treatment dispositions to callers from newborn to adult, including OB and Worker's Compensation Injury Reporting
Utilizes computer software and associated programs to triage and send reports to appropriate agencies or clinics
Uses nursing judgment alongside computer software to reach appropriate dispositions and care advice
Ability to respond appropriately to emergency situations
Ability to apply nursing principles, practices, and techniques
Ability to exercise initiative and judgment in selecting proper treatment
Ability to use computers and computer systems
Computer skills required
Bilingual skills preferred
All job applicants for safety-sensitive positions must pass a pre-employment drug test after a conditional offer

Benefits

Comp & perks

Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
100% paid parental leave up to 6 weeks
Immediate eligibility for retirement plans with employer contribution up to 9.5%
Generous medical, dental, vision plans
Employer-paid disability and life insurance
Comprehensive well-being programs including on-site employee fitness center and nationally recognized RESTORE Center
Free RTD EcoPass (public transportation)
Childcare discount programs
Exclusive perks on large brands, travel, and more
Tuition reimbursement and assistance
Education, coaching, and professional development opportunities through the Workforce Development Center
Professional clinical advancement program and shared governance
Public Service Loan Forgiveness (PSLF) eligible employer
Free student loan coaching and assistance navigating the PSLF program
National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer