Nurse Advice Line

Denver Health

. Perform telephone triage under demanding, stressful, and repetitious conditions .

Posted 9/15/2026part-timeRemote • Colorado • United StatesJuniorMid-Level💰 $37 - $56 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in telephone triage, patient assessment, and nursing judgment across diverse age groups, ensuring effective communication and documentation. Proficient in utilizing computer software for triage and reporting while adhering to healthcare protocols and quality improvement practices.

Highest-signal resume keywords

Telephone TriagePatient AssessmentNursing JudgmentBLS-Basic Life SupportRN-Registered Nurse

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Data CollectionWorking Diagnosis DevelopmentSymptom EvaluationMedication ReviewQuality Improvement Integration

Soft Skills

Effective CommunicationInitiativeJudgment

Tools & Technologies

Computer Software for TriageDocumentation Systems

Certifications & Qualifications

Associate's DegreeBLS/CPR CertificationRN License

Industry Keywords

Healthcare ProtocolsInterdisciplinary CollaborationEmergency ResponseAge Appropriate CareQuality Assurance Audits

About the role

Key responsibilities & impact

Perform telephone triage under demanding, stressful, and repetitious conditions
Collect patient/caller data and make assessments
Develop working diagnoses and determine interventions and disposition per guidelines
Instruct patients/callers on evaluating symptoms, treatment effectiveness, and when to call back
Document symptoms/complaints, nursing assessments, advice, and patient/caller responses
Follow policies, procedures, and protocols to improve healthcare outcomes and access
Perform initial assessments for neonatal, pediatric, adolescent, adult, and/or geriatric patients
Differentiate normal from abnormal findings and identify potential problems
Educate patients/callers and assess understanding
Assess for signs of abuse and make appropriate referrals
Review medications, drug dosages, allergies, health history, and immunization status
Monitor call-queue safety and act as liaison for staffing or interdisciplinary issues when assigned
Act as a resource for other staff and provide feedback to supervisors
Analyze assessment data and select appropriate guidelines
Maintain clear, concise documentation reflecting nursing assessments and care advice
Perform QI, documentation, and audio audits
Adjust dispositions based on patient/caller needs using nursing judgment
Integrate quality improvement and QA audit findings into practice
Identify self-learning needs and incorporate new knowledge into practice

Requirements

What you’ll need

Associate's Degree Required
Two years of recent nursing experience Required
BLS-Basic Life Support (BLS/CPR) - AHA - American Heart Association or American Red Cross Required
RN-Registered Nurse - DORA - Department of Regulatory Agencies Required
Provides age appropriate triage and treatment dispositions to all callers from newborn to Adult, including OB and Worker's Compensation Injury Reporting required
Utilizes computer software and associated programs to triage and send reports to appropriate agencies or clinics required
Uses nursing judgment as an adjunct to the computer Software Program to reach appropriate dispositions and care advice required
Ability to respond appropriately to emergency situations required
Ability to apply nursing principles, practices and techniques required
Ability to exercise initiative and judgment in selecting proper treatment required
Ability to use computers and computer systems required
Computer skills required
Bilingual skills preferred
All job applicants for safety-sensitive positions must pass a pre-employment drug test after a conditional offer

Benefits

Comp & perks

Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
100% paid parental leave up to 6 weeks
Immediate eligibility for retirement plans with employer contribution up to 9.5%
Generous medical, dental, vision plans
Employer paid disability and life insurance
Comprehensive well-being programs
On-site employee fitness center
Free RTD EcoPass (public transportation)
Childcare discount programs
Exclusive perks on large brands, travel, and more
Tuition reimbursement & assistance
Education, coaching, and professional development opportunities
Professional clinical advancement program & shared governance
Public Service Loan Forgiveness (PSLF) eligible employer
Free student loan coaching and assistance navigating the PSLF program
National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer