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Nurse Advice Line, Nights, One Weekend Shift Per Week
Denver Health. Performs telephone triage under demanding, stressful, and repetitious conditions .
Posted 9/25/2026full-timeRemote • Colorado • United StatesJuniorMid-Level💰 $37 - $56 per hourWebsite
About the role
Key responsibilities & impact- Performs telephone triage under demanding, stressful, and repetitious conditions
- Collects data and makes assessments, develops working diagnoses, determines interventions and dispositions according to guidelines
- Guides callers in evaluating normal and abnormal symptoms, treatment effectiveness, and when to call back
- Documents symptoms, complaints, nursing assessments, advice, and patient/caller responses
- Follows policies, procedures, and protocols to improve healthcare outcomes and access to appropriate care
- Performs initial assessments for neonatal, pediatric, adolescent, adult, and/or geriatric patients
- Differentiates normal from abnormal findings and identifies potential problems
- Educates patients/callers through care advice and confirmation of understanding
- Assesses for signs of abuse and makes appropriate referrals
- Reviews medications, drug dosages, allergies, health history, and immunization status
- Selects appropriate clinical guidelines and advises disposition
- Performs quality improvement, documentation, and audio audits
- Adjusts dispositions based on unique patient/caller needs using nursing judgment
- Collects data and identifies process and operational improvements
- Integrates quality assurance audit findings and new knowledge into practice
Requirements
What you’ll need- Associate's Degree required
- 2-3 years of recent nursing experience required
- Advice line, Emergency Department, Urgent Care and/or Triage experience preferred
- BLS-Basic Life Support (BLS/CPR) certification through the American Heart Association or American Red Cross required
- RN-Registered Nurse license through DORA (Department of Regulatory Agencies) required
- Provides age-appropriate triage and treatment dispositions to callers from newborn to adult, including OB and Worker's Compensation Injury Reporting
- Utilizes computer software and associated programs to triage and send reports to appropriate agencies or clinics
- Uses nursing judgment with computer software programs to reach appropriate dispositions and care advice
- Ability to respond appropriately to emergency situations
- Ability to apply nursing principles, practices and techniques
- Ability to exercise initiative and judgment in selecting proper treatment
- Ability to use computers and computer systems
- Computer skills required
- Bilingual skills preferred
Benefits
Comp & perks- Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
- 100% paid parental leave up to 6 weeks
- Immediate eligibility for retirement plans with employer contribution up to 9.5%
- Generous medical, dental, vision plans
- Employer-paid disability and life insurance
- Comprehensive well-being programs
- On-site employee fitness center
- Nationally recognized RESTORE Center
- Free RTD EcoPass (public transportation)
- Childcare discount programs
- Exclusive perks on large brands, travel, and more
- Tuition reimbursement and assistance
- Education, coaching, and professional development opportunities
- Career advancement pathways
- Professional clinical advancement program and shared governance
- Public Service Loan Forgiveness (PSLF) eligible employer
- Free student loan coaching and assistance navigating the PSLF program
- National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer