Scheduler I, Call Center

Denver Health

. Answer incoming calls courteously and helpfully using interpretation services when needed .

Posted 9/17/2026full-timeRemote • Colorado • United StatesJuniorMid-Level💰 $21 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service within healthcare settings, including proficiency in appointment scheduling, insurance processes, and effective communication. Capable of utilizing healthcare applications and managing patient information accurately.

Highest-signal resume keywords

Customer Service ExperienceHealthcare Concepts KnowledgeAppointment Scheduling ProficiencyInsurance Referral Process KnowledgeVerbal And Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceAppointment SchedulingInsurance Information CollectionBasic Math SkillsData EntryProblem SolvingMultitaskingPre-Certification AuthorizationDemographic Information VerificationHealthcare Practices Knowledge

Soft Skills

Excellent People SkillsListening SkillsCommunication Skills

Tools & Technologies

PC ApplicationsHealthcare ApplicationsElectronic Health Record SystemsDenver Health ApplicationsPhone Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HealthcareCustomer FocusStandardized Scheduling ProceduresCommercial InsuranceSafety-Sensitive Positions

About the role

Key responsibilities & impact

Answer incoming calls courteously and helpfully using interpretation services when needed
Perform information lookups using available data sources to provide accurate call resolution
Fulfill internal and external customer requests, complete transactions, and forward requests when appropriate
Schedule, reschedule, and cancel appointments according to approved guidelines, provider direction, patient request, and availability
Document and communicate actions, complete activity reports, and report equipment malfunctions
Determine customer requirements, answer inquiries, research information, and resolve or appropriately transfer requests
Resolve customer problems by researching solutions, implementing resolutions, and escalating unresolved issues
Educate customers about additional services and guide patients to resources
Gather, verify, and update demographic, financial, guarantor, insurance, and patient information in practice management, electronic health record, and Denver Health applications
Complete computerized patient scheduling, collect insurance information, obtain pre-certification authorization and benefit information to support billing and payment

Requirements

What you’ll need

High School Diploma or GED Required
Two years customer service or healthcare experience Required
Familiar with a variety of healthcare concepts, practices, and procedures
Excellent customer focus/service, people skills, listening, verbal and written communication, problem solving and multitasking skills
Knowledge of standardized scheduling, canceling, rescheduling, attendance procedures
Knowledge of Commercial Insurance referral and authorization process is preferred
Ability to perform basic math
Able to type 40wpm
Possess knowledge of PC applications (NT, Windows), healthcare applications and phone systems
Reliable cable-based home internet is required
Must pass a pre-employment drug test for safety-sensitive positions after a conditional offer

Benefits

Comp & perks

Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
100% paid parental leave up to 6 weeks
Immediate eligibility for retirement plans with employer contribution up to 9.5%
Generous medical, dental, vision plans
Employer paid disability and life insurance
Comprehensive well-being programs including on-site employee fitness center and nationally recognized RESTORE Center
Free RTD EcoPass (public transportation)
Childcare discount programs
Exclusive perks on large brands, travel, and more
Tuition reimbursement & assistance
Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC)
Professional clinical advancement program & shared governance
Public Service Loan Forgiveness (PSLF) eligible employer
Free student loan coaching and assistance navigating the PSLF program
National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer