Alumni Relations Coordinator

DePaul University Athletics

. Provide exceptional customer service to alumni, donors, and members of the DePaul University community .

Posted 11/2/2026full-timeChicago • Illinois • United StatesJuniorMid-Level💰 $19 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills while effectively managing multiple projects and event preparations. Proficient in Microsoft Office programs and experienced in administrative support within a higher education or non-profit environment.

Highest-signal resume keywords

Customer Service ExperienceMicrosoft Office ProficiencyEvent Planning and CoordinationOral and Written Communication SkillsAdministrative Support Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Event Registration ProcessingDatabase ManagementClerical WorkProject ManagementData Entry

Soft Skills

Problem-Solving SkillsOrganizational SkillsDependabilityTeam PlayerProfessional Telephone Etiquette

Tools & Technologies

Advance DatabaseMicrosoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft AccessMicrosoft PowerPoint

Certifications & Qualifications

B.A. Preferred

Industry Keywords

Higher EducationNon-Profit EnvironmentAlumni RelationsEvent ManagementCustomer Engagement

About the role

Key responsibilities & impact

Provide exceptional customer service to alumni, donors, and members of the DePaul University community
Serve as the main point of contact for the alumni and friends community
Answer incoming phone calls and emails
Communicate details of alumni services, benefits, and Alumni Relations/Advancement events
Troubleshoot problems and resolve alumni requests and inquiries with DePaul departments
Process event registrations and associated revenue
Prepare weekly event RSVP reports for active events
Transfer event attendance accurately and timely into the Advance database
Create and prepare items for events
Call and email alumni and donors regarding upcoming events
Maintain alumni center policies, reception area, and conference room booking schedules
Submit technology help desk tickets and facility work orders
Manage daily staffing schedules for office coverage
Supervise student workers and assign administrative, event preparation, and post-event wrap-up tasks
Perform clerical and project-based work

Requirements

What you’ll need

B.A., preferred
2–4 years administrative support and customer service experience
2–4 years experience with Microsoft Office programs, including Outlook, Word, Excel, Access, and PowerPoint
Experience in higher education or non-profit environment, a plus
Excellent oral and written communication skills
Demonstrated planning, problem-solving, and organizational skills
Strong customer service skills
Conscientious and dependable
Self-starter and team player
Professional telephone etiquette
Ability to effectively manage multiple projects, set priorities, meet deadlines, and perform follow-up
Requires occasional evening and weekend hours to assist with alumni events and other staffing needs
Resume and cover letter required
Employment contingent on passing a background check

Benefits

Comp & perks

Top choice medical, dental, and vision benefits
Retirement plan matching contribution of 8%
Tuition waivers for employees and dependents
Generous paid time off, sick time, holidays, floating holidays, and more
Full-Time Benefits
Working for a stable and well-known University