Customer Service Advisor – Bilingual

Dermalogica

. Receive and process orders via phone, chat, and email, including corrections and changes .

Posted 10/19/2026full-timeToronto • CanadaMid-LevelSenior💰 CA$60,000 - CA$65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service orientation with the ability to resolve conflicts and enhance customer satisfaction. Proficient in Microsoft Office, particularly Excel and Word, with experience in CRM platforms and knowledge of skincare treatments.

Highest-signal resume keywords

Customer Service ExperienceBilingual In English And FrenchLicensed Skin TherapistMicrosoft Office ProficiencyCRM Platform Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingProduct RecommendationCustomer Information AnalysisReturn Merchandise Authorization CreationSkincare Knowledge

Soft Skills

Exceptional Communication SkillsMulti-tasking AbilityOrganizational SkillsTeam CollaborationAttention To Detail

Tools & Technologies

GorgiasSugarShopify

Certifications & Qualifications

High School DiplomaLicensed Skin Therapist

Industry Keywords

Customer SatisfactionConflict ResolutionFast-paced EnvironmentRelationship BuildingEthical Standards

About the role

Key responsibilities & impact

Receive and process orders via phone, chat, and email, including corrections and changes
Promote additional customer sales by providing product and promotion information
Collaborate effectively with departments, coworkers, customers, and others
Resolve product or service problems and follow up to ensure resolution
Prepare product or service reports by collecting and analyzing customer information
Suggest ideas to improve customer satisfaction and department efficiency
Vet and manage new leads, documenting and routing them to Sales Representatives
Assist the Senior Customer Service Associate on requested projects
Create Return Merchandise Authorizations when required
Respond to account, consumer, and staff inquiries within 24 hours
Recommend products by collecting customer information and analyzing customer needs
Maintain order accuracy by confirming items, quantities, and total cost

Requirements

What you’ll need

Minimum high school diploma or equivalent
1 year customer service experience preferred
Bilingual in English and French
Licensed/qualified Skin Therapist preferred, or equivalent professional skincare/customer service experience
Demonstrated ability in Microsoft Office, with emphasis on Excel and Word
Exceptional written and phone communication skills
Ability to multi-task and prioritize
Good organization skills and ability to prioritize
Ability to work well in a team environment
Ability to work in a fast-paced environment
High integrity and adherence to Company Principles and ethical standards
Strong customer service orientation and relationship building
Strong attention to detail
Strong conflict resolution and problem-solving skills
Experience with CRM platforms such as Gorgias, Sugar and/or Shopify is an asset
Strong knowledge of skincare, skin treatments, and client consultation is an asset

Benefits

Comp & perks

Monthly product allocation
RRSP matching
Comprehensive health, vision, and dental coverage
Maternity/paternity top-up & fertility benefit
Paid time off and personal days
Fitness subsidy
Mental health support tools
Hybrid work schedule with flexibility to work from home 40% of the work week